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Entry Level Service Advisor Jobs in Washington (NOW HIRING)

CALIBRE

VA Benefits Advisor - Ft. Belvoir

Fort Belvoir, VA · On-site

$22.33/hr

Serves as an entry-level instructor delivering established curriculum, training tools, and ensuring ... Understanding of transitioning Service member populations * Experience using Microsoft Office suite ...

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Entry Level Service Advisor information

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How much do entry level service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level service advisor in Washington is $29.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $33.75 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What do you need to become an entry level service advisor?

To become an entry level service advisor, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and basic knowledge of automotive systems or the industry. Prior experience in retail or customer service can be helpful, and some employers may provide on-the-job training. Certifications are not usually required but can enhance prospects.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. On-the-job training is common, and some employers prefer candidates with customer service experience or familiarity with dealership management systems. Certification is not mandatory but can improve job prospects and advancement opportunities.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

What are the most commonly searched types of Service Advisor jobs in Washington? The most popular types of Service Advisor jobs in Washington are:
What are popular job titles related to Entry Level Service Advisor jobs in Washington? For Entry Level Service Advisor jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Entry Level Service Advisor jobs in Washington look for? The top searched job categories for Entry Level Service Advisor jobs in Washington are:
Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $61,094 per year, or $29.4 per hour.

Entry-Level Automotive Technician

Pohanka Acura

Chantilly, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

What We’re Looking For

Pohanka Acura is looking for Entry Level Automotive Technicians to join our team. If you are looking for the right environment to lean and grow your career, see what we have to offer. We provide an excellent working environment, a family type atmosphere, and career advancement opportunities.

Why Work Here?

  • Steady workflow, customer base that continues to grow year after year
  • Work fairly and equally distributed throughout by our Shop Foreman
  • Support from fellow techs, Shop Foreman, & management
  • Clean, safe, working environment, state of the art, temperature controlled shop
  • State of the art & up to date equipment allowing an efficient & productive workplace
  • Competitive wages, incentive programs, benefits comparable to county, state, & federal packages
  • Company supplied toolboxes, and if necessary, company supplied tools

What We Offer

  • 401(K) Savings plan
  • Paid Holidays
  • Paid Vacation and Personal Days
  • Health, Dental and Vision insurance
  • Basic Life Insurance
  • Uniforms provided with individual lockers
  • Discounted Vehicle Purchases
  • Highly productive shop
  • Career advancement opportunities, promote from within
  • Great learning environment for Technicians looking to grow their career
  • ASE and state inspection certification reimbursement and all training expenses paid to further your career, including GM School
  • Continued education, manufacturer hands on and web based training
  • Clean and professional work environment
  • Relocation assistance available for qualified candidates
  • Paid Transportation of tools box

Responsibilities

  • Perform work specified on the repair order with efficiency and in accordance with dealership
  • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
  • Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
  • Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
  • Executing repairs under warranty to manufacturer specifications


Qualification

  • Entry level qualifications, including Diagnostic, Electrical and Engine Repair
  • Must hold a high school diploma or equivalent
  • Basic Computer skills
  • Positive, friendly attitude, along with a customer service mentality
  • Enjoy working in a fast paced environment
  • Team player
  • Must have a valid driver’s license
  • Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential! 

Apply