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Entry Level Remote Customer Support Representative Jobs in Rochester, NY

What we offer: * 100% remote work * Qualified warm leads (no cold outreach) * Proven systems, structured training, and ongoing mentorship * Exclusive work with labor union members * Long-term career ...

Travel Customer Representative

Rochester, NY · On-site +1

$15.75 - $21.50/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...

What we offer: * 100% remote work * Qualified warm leads (no cold outreach) * Proven systems, structured training, and ongoing mentorship * Exclusive work with labor union members * Long-term career ...

What we offer: * 100% remote work * Qualified warm leads (no cold outreach) * Proven systems, structured training, and ongoing mentorship * Exclusive work with labor union members * Long-term career ...

What we offer: * 100% remote work * Qualified warm leads (no cold outreach) * Proven systems, structured training, and ongoing mentorship * Exclusive work with labor union members * Long-term career ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Entry Level Remote Customer Support Representative information

See Rochester, NY salary details

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How much do entry level remote customer support representative jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for entry level remote customer support representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Remote Customer Support Representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What are Entry Level Remote Customer Support Representatives?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Customer Support Representative, and why are they important?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.
What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Rochester, NY? For Entry Level Remote Customer Support Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Customer Support Representative jobs in Rochester, NY look for? The top searched job categories for Entry Level Remote Customer Support Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Remote Customer Support Representative jobs? Cities near Rochester, NY with the most Entry Level Remote Customer Support Representative job openings:
Infographic showing various Entry Level Remote Customer Support Representative job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Entry-Level Sales Rep - Remote

Entry-Level Sales Rep - Remote

Globe Life

Rochester, NY • Remote

Other

Posted 12 days ago


Globe Life Insurance rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

186th of 261 rated insurance


Job description

We're currently expanding our team and looking for motivated, competitive individuals seeking an opportunity to build a high-income career from home. 

What we offer:

  • 100% remote work

  • Qualified warm leads (no cold outreach)

  • Proven systems, structured training, and ongoing mentorship

  • Exclusive work with labor union members

  • Long-term career growth and leadership opportunities

  • 10-year retirement program and passive monthly income

  • Health insurance reimbursement program

Your responsibilities: 

  • Meet with clients over Zoom or by phone

  • Present benefit and protection options

  • Help secure families' financial futures 

  • Close sales and earn performance-based pay and bonuses

We find that coachable individuals with a good attitude perform best in this environment.


What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

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