Entry Level Remote Customer Service Jobs in Puerto Rico

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RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Enterprise Infrastructure Services (EIS) organization at RTX is seeking a Cyber Defense Analyst to join our team. This position is ideal for a motivated technology professional with foundational networking or firewall experience who is eager to develop expertise in enterprise network security and Palo Alto firewall technologies. In this role, you will support the operation and maintenance of enterprise network security services while learning advanced firewall administration, troubleshooting, and security best practices. The successful candidate will demonstrate strong problem-solving skills, a desire for continuous learning, and the ability to work independently while collaborating with senior engineers and cross-functional teams.

What You Will Do

• Support the administration and operation of enterprise firewall and network security platforms.
• Assist with implementing and maintaining network security policies and controls.
• Troubleshoot network connectivity and security issues under the guidance of senior engineers.
• Learn and support Palo Alto Networks firewall technologies and related security services.
• Monitor network security events and assist with incident investigation and resolution.
• Work with internal customers and engineering teams to support secure and reliable network services.
• Participate in a structured self-paced learning program utilizing computer-based training (CBT) and hands-on lab exercises. The learning path will include foundational networking concepts, core cybersecurity principles, and progressively advance to Palo Alto Networks technologies and firewall engineering. Each phase of training may culminate in obtaining an industry-recognized certification.
• Participate in a rotational on-call schedule after completing training and demonstrating proficiency.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 2 years prior relevant experience.
• 2+ years of experience in networking, firewalls, IT infrastructure, or cybersecurity.
• Basic understanding of networking concepts including TCP/IP, routing, switching, DNS, and VPN technologies.

Qualifications We Prefer

• Desire to develop into a Palo Alto Networks Firewall Engineer.
• Strong analytical and troubleshooting skills with the ability to learn new technologies quickly.
• Experience with enterprise firewalls (cisco, checkpoint, fortigate).
• Familiarity with Palo Alto Networks products or other Next-Generation Firewall technologies.
• Associate-level networking or security certifications (CCNA, Network+, Security+, or equivalent).
• Demonstrated history of self-directed learning, lab work, home projects, or technical certifications that show initiative and a passion for technology.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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