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Entry Level Remote Customer Service Representative Jobs in Racine, WI

InsuraTec

Sales Representative (Remote)

Greendale, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Grayslake, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Brookfield, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Gages Lake, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Cudahy, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Gurnee, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Greenfield, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Salem, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Franklin, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Racine, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Shorewood, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

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Entry Level Remote Customer Service Representative information

See Racine, WI salary details

$9

$17

$25

How much do entry level remote customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level remote customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Remote Customer Service Representative vs Entry Level Remote Customer Support Specialist?

AspectEntry Level Remote Customer Service RepresentativeEntry Level Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; technical knowledge optional
Work EnvironmentRemote, handling customer inquiries via phone, chat, or emailRemote, providing technical or product support to customers
Employer & Industry UsageRetail, telecom, e-commerce companiesTech companies, software providers, electronics brands
Search & Comparison IntentCustomer service roles, entry-level support jobsTechnical support, product assistance roles

While both roles are entry-level remote positions involving customer interaction, the Customer Service Representative focuses on general inquiries and account issues, whereas the Customer Support Specialist provides technical or product-specific assistance. Understanding these differences helps job seekers target the right position based on their skills and interests.

What does an Entry Level Remote Customer Service Representative do?

An Entry Level Remote Customer Service Representative assists customers by answering inquiries, resolving issues, and providing information about products or services, all from a remote location. They typically communicate with customers via phone, email, or chat, and use company software to track interactions and solutions. This role is ideal for those new to customer service and offers the flexibility to work from home while gaining valuable experience in communication and problem-solving.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Customer Service Representative, and why are they important?

To thrive as an Entry Level Remote Customer Service Representative, you need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and ticketing systems is typically required. Outstanding problem-solving abilities, patience, and the ability to work independently distinguish top performers in this role. These skills and qualities are crucial for delivering efficient, positive customer experiences and effectively resolving issues in a remote environment.

What are some common challenges faced by Entry Level Remote Customer Service Representatives, and how can they be managed?

Entry Level Remote Customer Service Representatives often face challenges such as managing high call or chat volumes, staying motivated while working independently, and effectively communicating without in-person cues. To manage these, it’s helpful to establish a structured daily routine, make use of collaboration tools to stay connected with your team, and actively seek feedback from supervisors. Building strong time-management skills and participating in regular team meetings can also help overcome feelings of isolation and keep you aligned with company goals.
What are the most commonly searched types of Remote Customer Service Representative jobs in Racine, WI? The most popular types of Remote Customer Service Representative jobs in Racine, WI are:
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What job categories do people searching Entry Level Remote Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Entry Level Remote Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Entry Level Remote Customer Service Representative jobs? Cities near Racine, WI with the most Entry Level Remote Customer Service Representative job openings:
Entry Level Remote Customer Service Representative jobs near you
Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)

Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)

Northwestern Mutual Life Insurance Company

Milwaukee, WI • On-site, Remote

$32.66/hr

Full-time

Posted 14 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

145th of 281 rated insurance

Job description

Role Summary

This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for delivering high-quality client service through accurate transaction processing, issue resolution, and clear communication across a range of investment-related inquiries. Associates in this role handle phone-based and transactional work, navigate multiple systems, and follow established processes while applying sound judgment to resolve more complex scenarios. The focus is on operational excellence, risk awareness, and providing a consistent, professional client experience.

Primary Duties and Responsibilities

  • Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment.

  • Proficient in resolving basic and intermediate (semi-complex) inquiries and transactions from Financial Representatives and clients within a registered area, while continuing to develop proficiency in more complex work.

  • Researches and evaluates potential solutions to complex problems, which may require identifying root causes and navigating deviations from standard procedures.

  • Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary transfers.

  • Effectively de-escalates challenging client situations while guiding clients through complex or unique inquiries.

  • Serves as a trusted advocate for Financial Representatives and partners with them to meet client needs.

  • Embraces new technology and promotes website and self-service capabilities by educating clients and field partners, while understanding the risks and impacts transactions may have on clients or policies.

  • Understands how systems connect to processes and outcomes.

  • Drives change and supports continuous improvement by helping develop processes and provisions to accommodate evolving business needs.

  • Fosters professional relationships with clients to enhance brand loyalty.

  • Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.

  • Adapts work priorities to meet changing business and customer demands.

Qualifications

  • Associate degree in business or a related field, or an equivalent combination of education and experience.

  • Minimum of two years of related customer service experience with demonstrated customer service skills.

  • Advanced understanding of investment or income products or markets (e.g., VA, VL, VUL, Retirement, or Business markets).

  • Basic understanding of tax implications.

  • Strong written and verbal communication skills.

  • Ability to multitask and manage a high volume of calls or caseloads with a high degree of accuracy.

  • Strong organizational skills with the ability to prioritize tasks effectively.

  • Demonstrated desire to continuously learn and improve.

  • Strong problem-solving skills with the ability to provide effective options and solutions.

  • Demonstrated computer proficiency with solid keyboarding skills and experience using common software applications.

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 6 - FINRA, SIE - FINRA

Compensation Range:

Pay Range - Start:

$21.77

Pay Range - End:

$32.66

Geographic Specific Pay Structure:

Structure 110:

Structure 115:

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

What Northwestern Mutual employees say

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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