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Entry Level Remote Customer Service Rep Jobs in Rochester, NY

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Entry Level Remote Customer Service Rep information

See Rochester, NY salary details

$9

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$26

How much do entry level remote customer service rep jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level remote customer service rep in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Remote Customer Service Rep vs Customer Support Specialist?

AspectEntry Level Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require additional product knowledge
Work EnvironmentRemote, home-basedRemote or in-office, depending on company
Industry UsageCommon in retail, telecom, e-commerceUsed across tech, SaaS, and service industries
Search IntentJob seekers looking for entry-level remote customer support rolesCandidates seeking specialized customer support roles with more product knowledge

The Entry Level Remote Customer Service Rep typically handles basic customer inquiries and issues remotely, requiring minimal experience. Customer Support Specialists often have more in-depth product knowledge and handle more complex issues. Both roles are remote-friendly and widely used across industries, but the Customer Support Specialist may require additional training or experience.

What are the most commonly searched types of Remote Customer Service Rep jobs in Rochester, NY? The most popular types of Remote Customer Service Rep jobs in Rochester, NY are:
What are popular job titles related to Entry Level Remote Customer Service Rep jobs in Rochester, NY? For Entry Level Remote Customer Service Rep jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Customer Service Rep jobs in Rochester, NY look for? The top searched job categories for Entry Level Remote Customer Service Rep jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Remote Customer Service Rep jobs? Cities near Rochester, NY with the most Entry Level Remote Customer Service Rep job openings:
Entry Level Remote Customer Service Rep jobs near you
Infographic showing various Entry Level Remote Customer Service Rep job openings in Rochester, NY as of June 2026, with employment types broken down into 4% Locum Tenens, 6% As Needed, 42% Full Time, 39% Part Time, 4% Temporary, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY • Remote

$15.75 - $21.50/hr

Full-time

Posted 7 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply