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Entry Level Remote Customer Service Rep Jobs in Boston, MA

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer

Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients throughout their journey from the moment they book to the moment they return home. You will assist

Customer Service

Boston, MA · On-site +1

$17.50 - $23.75/hr

We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both

Patient Service Representative

Boston, MA · On-site +1

$19 - $24.25/hr

This position is Remote in Boston, MA. If you are located within commutable distance to the office at 147 Milk St., Boston, MA 2109, you will have the flexibility to work remotely* as you take on

American Income Life is seeking motivated and ambitious individuals to join our team as Entry Level Sales Representatives. This is an excellent opportunity for those who are looking to start a

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Entry Level Remote Customer Service Rep information

See Boston, MA salary details

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How much do entry level remote customer service rep jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level remote customer service rep in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Remote Customer Service Rep vs Customer Support Specialist?

AspectEntry Level Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require additional product knowledge
Work EnvironmentRemote, home-basedRemote or in-office, depending on company
Industry UsageCommon in retail, telecom, e-commerceUsed across tech, SaaS, and service industries
Search IntentJob seekers looking for entry-level remote customer support rolesCandidates seeking specialized customer support roles with more product knowledge

The Entry Level Remote Customer Service Rep typically handles basic customer inquiries and issues remotely, requiring minimal experience. Customer Support Specialists often have more in-depth product knowledge and handle more complex issues. Both roles are remote-friendly and widely used across industries, but the Customer Support Specialist may require additional training or experience.

What are the most commonly searched types of Remote Customer Service Rep jobs in Boston, MA?

The most popular types of Remote Customer Service Rep jobs in Boston, MA are:

What job categories do people searching Entry Level Remote Customer Service Rep jobs in Boston, MA look for?

The top searched job categories for Entry Level Remote Customer Service Rep jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level Remote Customer Service Rep jobs?

Cities near Boston, MA with the most Entry Level Remote Customer Service Rep job openings:

Customer Support Representative

1840 & Company

Sudbury, MA • Remote

$16.75 - $22.75/hr

Full-time, Part-time

Re-posted yesterday


Job description

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only. Shift Schedule: EST Key Responsibilities: Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages. Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately. Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions. Collaborate with other departments to resolve complex issues and escalate cases when necessary. Monitor and manage social media messages and comments, providing timely responses that align with the company's tone and values. Assist with processing returns, exchanges, and refunds, adhering to company policies. Identify recurring issues and suggest process improvements to enhance the customer experience. Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers. Requirements: 2-3 years of proven experience in customer support, using Zendesk as a ticketing system. Excellent written communication skills with a professional and empathetic tone. Ability to multitask and manage multiple communication channels simultaneously. Strong problem-solving skills and attention to detail. Familiarity with social media platforms and online chat systems. Self-motivated and able to work independently in a remote environment. Availability to work full-time, including occasional weekends or holidays if required. Preferred Qualifications: Experience in e-commerce or retail customer support. Knowledge of timepieces or a passion for creative and artistic products. Familiarity with social media management tools. What We Offer: Flexible remote work environment. Opportunities for professional growth and development. A supportive and collaborative team culture $3 - $4 an hour About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.