ZipRecruiter

Log In

3

Entry Level Remote Chat Support Jobs in Pennsylvania

CSAA

$13.50 - $18.50/hr

Provides entry level service and support to policyholders with a focus on first contact resolution ... Work directly with policyholders via phone, web and chat to ensure that each experience with us is ...

CSAA

$12.50 - $17/hr

Provides entry level service and support to policyholders with a focus on first contact resolution ... Work directly with policyholders via phone, web and chat to ensure that each experience with us is ...

InfoCision

Entry Level Supervisor-Remote

New Castle, PA · Remote

$30K/yr

... Remote Entry-Level Supervisors to support and coach our call center agents. This is a great ... Communicate with agents via chat, phone, and video (Microsoft Teams) * Address performance concerns ...

InfoCision

Entry Level Supervisor-Remote

New Castle, PA · Remote

$30K/yr

... Remote Entry-Level Supervisors to support and coach our call center agents. This is a great ... Communicate with agents via chat, phone, and video (Microsoft Teams) * Address performance concerns ...

next page

Showing results 1-20

All JobsChat Support JobsEntry Level Remote Chat Support JobsEntry Level Remote Chat Support Jobs in Pennsylvania

Entry Level Remote Chat Support information

What is an entry level remote chat support?

An Entry Level Remote Chat Support job involves assisting customers or clients through online chat platforms, typically from a home or remote location. Employees in this role answer questions, resolve issues, and provide information about products or services using written communication. Since this is an entry-level position, it generally requires basic computer skills, strong communication abilities, and little to no prior experience. Many companies offer training to help new hires learn the necessary tools and protocols. This role is ideal for those seeking flexible work-from-home opportunities or looking to start a career in customer service.

What are the key skills and qualifications needed to thrive as an entry level remote chat support?

To thrive as an Entry Level Remote Chat Support representative, you need strong written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer support platforms such as Zendesk, LiveChat, or Intercom is often required, along with the ability to quickly learn new digital tools. Patience, problem-solving, and the ability to remain courteous under pressure are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration within support teams.

What are some common challenges faced by entry level remote chat support, and how can they be managed?

Entry level remote chat support agents often encounter challenges such as managing multiple chats simultaneously, maintaining a friendly and professional tone in written communication, and troubleshooting customer issues without face-to-face interaction. To manage these challenges, it's important to develop strong multitasking skills, familiarize yourself with company resources and knowledge bases, and practice clear, concise written communication. Many companies provide training and regular feedback to help new agents build confidence and improve performance over time.

What is the difference between Entry Level Remote Chat Support vs Entry Level Remote Customer Service Representative?

AspectEntry Level Remote Chat SupportEntry Level Remote Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, from home, via chat platformsOnline, from home, via phone and chat
Industry UsageCustomer support, tech companies, e-commerceRetail, telecom, service industries
Common Search IntentRemote chat support jobs, online customer supportRemote customer service jobs, online support roles

Entry Level Remote Chat Support focuses on assisting customers through live chat platforms, often requiring quick typing skills and basic technical knowledge. Entry Level Remote Customer Service Representative may handle both chat and phone support, emphasizing communication skills. Both roles are remote, entry-level, and industry-specific, but chat support is more specialized in online messaging, while customer service reps may work across multiple channels.

What are the most commonly searched types of Remote Chat Support jobs in Pennsylvania?

The most popular types of Remote Chat Support jobs in Pennsylvania are:

What are popular job titles related to Entry Level Remote Chat Support jobs in Pennsylvania?

For Entry Level Remote Chat Support jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Chat Support jobs in Pennsylvania look for?

The top searched job categories for Entry Level Remote Chat Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Entry Level Remote Chat Support jobs?

Cities in Pennsylvania with the most Entry Level Remote Chat Support job openings:

Entry Level Remote Chat Support jobs near you
Infographic showing various Entry Level Remote Chat Support job openings in Pennsylvania as of August 2026, with employment types broken down into 33% Full Time, 50% Part Time, and 17% Contract. Highlights an 100% Remote job distribution.

Remote Chat and Email Representative

Jobs for Humanity

Philadelphia, PA • Remote

$16.25 - $22/hr

Full-time

Posted 16 days ago

Job description

Job Description

Remote Chat and Email Representative to prospective clients through clear, timely, and professional written communication. This role is ideal for someone who is organized, empathetic, and confident handling a high volume of inquiries while providing a positive experience in every interaction.

As a key part of the support team, you will help ensure accurate information, timely responses, and a welcoming first impression of the practice. You will play an important role in strengthening trust, improving responsiveness, and supporting smooth day-to-day communication across the organization.

What You'll Do

  • Respond to incoming chat and email inquiries from prospective clients in a professional and courteous manner

  • Provide accurate information about services, scheduling, general policies, and next steps based on internal guidelines

  • Route complex or sensitive inquiries to the appropriate team members when needed

  • Document customer interactions clearly and accurately in internal systems

  • Follow up on unresolved messages to ensure timely resolution

  • Monitor shared inboxes and chat platforms to maintain response time standards

  • Identify common questions or recurring concerns and share insights with leadership to help improve service and communication

  • Support administrative communication tasks as needed to help maintain efficient operations

  • Protect company information by following privacy, confidentiality, and data handling procedures

What Success Looks Like

  • Communication is handled with empathy, professionalism, and attention to detail

  • Inquiries are documented thoroughly and escalated appropriately when necessary

  • Response time and service quality standards are consistently met

  • Internal teams are supported by organized communication and reliable follow-through

Required Qualifications

  • Experience in customer service, administrative support, or a similar communication-focused role

  • Strong written communication skills with excellent grammar, spelling, and tone

  • Ability to manage multiple conversations and priorities while staying organized

  • Comfort working independently in a remote environment

  • Strong attention to detail and ability to follow established processes

  • Basic proficiency with email platforms, chat tools, and computer systems

  • Ability to handle sensitive information with discretion and professionalism

  • Reliable internet connection and a productive remote work setup

Nice to Have

  • Familiarity with scheduling systems, CRM platforms, or electronic documentation tools

  • Experience supporting clients through written digital channels

Work Environment

  • Fully remote role

  • Primarily text-based communication through chat and email

  • Collaboration with administrative support teams as needed

  • Structured workflows with opportunities to contribute ideas for improving communication and service quality

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply