Entry Level Reefer Jobs (NOW HIRING)

Sea Logistics Reefer Operational Care Specialist
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Sea Logistics Reefer Operational Care Specialist
Kuehne+Nagel is looking for a Sea Logistics Reefer Operational Care Specialist to join our Detroit healthcare/perishables team. In this role, you will support the day-to-day movement of temperature-sensitive and perishable shipments while ensuring a positive experience for internal and external customers.
This is a fast-paced, customer-facing operations role where attention to detail, communication, and follow-through are key. You will work directly with customers, vendors, Customer Care teams, and internal partners to monitor shipments, answer questions, resolve issues, and maintain accurate shipment visibility in Kuehne+Nagel systems.
How you create impact
What You'll Do
Process shipment files accurately while following company policies and procedures
Monitor shipments and maintain real-time visibility
Respond to customer and internal requests through email, phone, Teams, and other communication channels
Build strong working relationships with customers and provide proactive service
Support perishable and healthcare-related accounts in a fast-paced environment
Collaborate with Customer Care Locations to meet customer commitments and resolve shipment issues
Review KPI reports and assist with corrective/preventive actions when needed
Use Microsoft Outlook, Teams, Word, Excel, and internal systems to manage daily workflow
Support process improvement and automation efforts where applicable
Maintain customer information and documentation in core operating systems and tools
What we would like you to bring
What We're Looking For
Strong customer service mindset with a personable, professional communication style
Ability to build rapport quickly with customers
High attention to detail, especially when handling high-value shipments
Positive attitude and willingness to learn
Comfortable working in a fast-paced, time-sensitive environment
Strong organizational and problem-solving skills
Comfortable using Microsoft Office tools, especially Outlook, Teams, Word, and Excel
Openness to using AI/Copilot-style tools to support productivity
Interest in growing within Kuehne+Nagel
Spanish-speaking ability is a plus, especially for cross-border Mexico/El Paso accounts
Prior logistics or freight forwarding experience is helpful, but not required. The hiring manager shared that this is considered entry-level for this type of role and that most of the team did not come from logistics before joining. The key is customer service, detail orientation, willingness to learn, and the ability to thrive in a fast-paced perishables environment.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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