Responsibilities The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Quick apply
Responsibilities The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Quick apply
Responsibilities The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Houston, TX · On-site
$70K - $80K/yr
Details About the job: * QA Testing Opportunity What you will do at Sogeti: * Develop and execute ... Analyze business processes, gather requirements from stakeholders, and determine how to meet ...
Houston, TX · On-site
$70K - $80K/yr
Details About the job: * QA Testing Opportunity What you will do at Sogeti: * Develop and execute ... Analyze business processes, gather requirements from stakeholders, and determine how to meet ...
Houston, TX · On-site
JOB SUMMARY The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Houston, TX · On-site
JOB SUMMARY The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Houston, TX · On-site
The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Houston, TX · On-site
The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Houston, TX · On-site
JOB SUMMARY The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Houston, TX · On-site
JOB SUMMARY The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber ...
Application Development Project Management Quality Assurance Business/Systems Analysis Datawarehouse & Business Intelligence Infrastructure & Network Services Risk Management & Compliance Business ...
Application Development Project Management Quality Assurance Business/Systems Analysis Datawarehouse & Business Intelligence Infrastructure & Network Services Risk Management & Compliance Business ...
Systel Careers - QA Specialist - Sugar Land, TX Systel's business is growing, and we are ... You excel at analyzing problems, conducting root-cause investigations, and driving corrective ...
Systel Careers - QA Specialist - Sugar Land, TX Systel's business is growing, and we are ... You excel at analyzing problems, conducting root-cause investigations, and driving corrective ...
Food Quality Assurance Coordinator Department: Quality Assurance Employment Type: Full Time ... Demonstrated proficiency in data analysis, and performance/operation metrics. * Experience with ...
Food Quality Assurance Coordinator Department: Quality Assurance Employment Type: Full Time ... Demonstrated proficiency in data analysis, and performance/operation metrics. * Experience with ...
Systel Careers - QA Specialist - Sugar Land, TX Systel's business is growing, and we are ... You excel at analyzing problems, conducting root‑cause investigations, and driving corrective ...
Quick apply
Systel Careers - QA Specialist - Sugar Land, TX Systel's business is growing, and we are ... You excel at analyzing problems, conducting root‑cause investigations, and driving corrective ...
Systel Careers - QA Specialist - Sugar Land, TX Systel's business is growing, and we are ... You excel at analyzing problems, conducting root-cause investigations, and driving corrective ...
Systel Careers - QA Specialist - Sugar Land, TX Systel's business is growing, and we are ... You excel at analyzing problems, conducting root-cause investigations, and driving corrective ...
Houston, TX · On-site
Isolate and preserve non-conforming items to support effective root cause and failure analysis Procurement Quality Assurance (PQA) * Assist in assuring that the quality of procured materials and ...
Houston, TX · On-site
Isolate and preserve non-conforming items to support effective root cause and failure analysis Procurement Quality Assurance (PQA) * Assist in assuring that the quality of procured materials and ...
$25 - $28/hr
Description The Quality Assurance Administrator is responsible for performing the duties assigned ... Ability to perform statistical analysis related to RMAs, customer complaints, and in-house ...
$25 - $28/hr
Description The Quality Assurance Administrator is responsible for performing the duties assigned ... Ability to perform statistical analysis related to RMAs, customer complaints, and in-house ...
Houston, TX · On-site
$25 - $28/hr
The Quality Assurance Administrator is responsible for performing the duties assigned by the QA ... Ability to perform statistical analysis related to RMAs, customer complaints, and in-house ...
Quick apply
Houston, TX · On-site
$25 - $28/hr
The Quality Assurance Administrator is responsible for performing the duties assigned by the QA ... Ability to perform statistical analysis related to RMAs, customer complaints, and in-house ...
Houston, TX · On-site
$25 - $28/hr
Job Type Full-time Description The Quality Assurance Administrator is responsible for performing ... Ability to perform statistical analysis related to RMAs, customer complaints, and in-house ...
Houston, TX · On-site
$25 - $28/hr
Job Type Full-time Description The Quality Assurance Administrator is responsible for performing ... Ability to perform statistical analysis related to RMAs, customer complaints, and in-house ...
Demonstrated proficiency in data analysis, and performance/operation metrics. * Experience with ... Certifications related to Quality Assurance or Quality Control. Knowledge and Skills * Excellent ...
Demonstrated proficiency in data analysis, and performance/operation metrics. * Experience with ... Certifications related to Quality Assurance or Quality Control. Knowledge and Skills * Excellent ...
Houston, TX · On-site
The Quality Assurance Manager reports to the Head of Quality Management. Duties and ... Strong analytical skills with the ability to interpret quality data and identify trends for ...
Houston, TX · On-site
The Quality Assurance Manager reports to the Head of Quality Management. Duties and ... Strong analytical skills with the ability to interpret quality data and identify trends for ...
Houston, TX · On-site
The Quality Assurance Manager reports to the Head of Quality Management. Duties and ... Strong analytical skills with the ability to interpret quality data and identify trends for ...
Houston, TX · On-site
The Quality Assurance Manager reports to the Head of Quality Management. Duties and ... Strong analytical skills with the ability to interpret quality data and identify trends for ...
Quality Assurance & GMP Compliance * Support compliance with Good Manufacturing Practices (GMP ... Compile, maintain, and analyze quality performance metrics and trend data. * Support MasterControl ...
Quality Assurance & GMP Compliance * Support compliance with Good Manufacturing Practices (GMP ... Compile, maintain, and analyze quality performance metrics and trend data. * Support MasterControl ...
Demonstrated proficiency in data analysis, and performance/operation metrics. * Experience with ... Certifications related to Quality Assurance or Quality Control. Knowledge and Skills * Excellent ...
Demonstrated proficiency in data analysis, and performance/operation metrics. * Experience with ... Certifications related to Quality Assurance or Quality Control. Knowledge and Skills * Excellent ...
Houston, TX · On-site
Quality Assurance & GMP Compliance * Support compliance with Good Manufacturing Practices (GMP ... Compile, maintain, and analyze quality performance metrics and trend data. * Support MasterControl ...
Houston, TX · On-site
Quality Assurance & GMP Compliance * Support compliance with Good Manufacturing Practices (GMP ... Compile, maintain, and analyze quality performance metrics and trend data. * Support MasterControl ...
$14.37 - $18.23
5% of jobs
$18.23 - $22.09
8% of jobs
$25.55 is the 25th percentile. Wages below this are outliers.
$22.09 - $25.95
13% of jobs
$25.95 - $29.81
11% of jobs
$29.81 - $33.68
11% of jobs
The median wage is $34.48 / hr.
$33.68 - $37.54
13% of jobs
$37.54 - $41.40
12% of jobs
$42.65 is the 75th percentile. Wages above this are outliers.
$41.40 - $45.26
11% of jobs
$45.26 - $49.12
7% of jobs
$49.12 - $52.98
7% of jobs
$52.98 - $56.84
3% of jobs
$14
$35
$56
An Entry Level QA Analyst is responsible for testing software applications to identify defects, ensure functionality, and improve overall quality. They work closely with developers and product teams to execute test cases, report bugs, and verify fixes. This role typically requires knowledge of testing methodologies, attention to detail, and basic understanding of software development processes. Entry-level QA analysts may use manual and automated testing techniques to validate software performance. Strong analytical skills and communication are essential for success in this role.
To thrive as an Entry Level QA Analyst, you need strong analytical skills, attention to detail, and a foundational understanding of software development processes, often supported by a relevant degree or coursework in computer science or a related field. Familiarity with QA tools such as Jira, Selenium, or test management software, along with a basic grasp of SQL and manual testing, is commonly expected. Effective communication, problem-solving abilities, and willingness to learn make someone stand out in this position. These skills are important to ensure software quality, identify defects early, and support collaborative issue resolution within the development team.
As an Entry Level QA Analyst, your day-to-day responsibilities often include creating and executing test cases, documenting and communicating software defects, and collaborating closely with developers to resolve issues. You may also participate in daily stand-up meetings, learn to use various test management tools, and help review product requirements for testability. Expect to work within a supportive team environment, where guidance and mentorship are common. This hands-on experience allows you to build a strong foundation in quality assurance and gain valuable insight into the software development lifecycle.

8.1
Based on 14 frontline employees who took The Breakroom Quiz
27th of 96 rated telecommunications companies
Overview
At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.
Responsibilities
The Quality Assurance (QA) Analyst is responsible for evaluating the quality and consistency of customer interactions handled by internal customer service representatives in a fiber telecommunications contact center. This role ensures representatives deliver exceptional customer experiences while adhering to company policies, service standards, and regulatory requirements. The QA Analyst partners with supervisors, trainers, and operations leadership to identify coaching opportunities, improve performance, and support continuous process improvement.
Qualifications
• Monitor and evaluate customer interactions, including phone calls, chats, emails, and other communication channels, using established quality standards.
• Conduct accurate and timely quality evaluations while maintaining consistency and objectivity.
• Provide detailed feedback to supervisors and leadership to support agent coaching and performance improvement.
• Identify trends in customer interactions, knowledge gaps, and process opportunities that impact customer satisfaction and operational efficiency.
• Participate in quality calibration sessions to ensure scoring consistency across the Quality Assurance and Operations teams.
• Generate and distribute quality performance reports, scorecards, and trend analyses.
• Partner with Training and Operations to recommend improvements to procedures, knowledge resources, and customer service practices.
• Verify adherence to company policies, compliance requirements, and established call handling procedures.
• Assist in root cause analysis of recurring customer issues, escalations, and service failures.
• Maintain accurate documentation of evaluations, coaching recommendations, and quality metrics.
• Support special quality initiatives, process audits, and performance improvement projects as assigned.
• Promote a culture of continuous improvement and customer-focused service excellence.
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Sourced by ZipRecruiter
Telecommunications
51 - 200 Employees
Houston, TX, US