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Entry Level Patient Service Representative Jobs in Santa Rosa, CA

Lincare Holdings

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Customer Service Representative Offering $16.90 to $23 per hour This employee communicates with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

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All JobsPatient Service Representative JobsEntry Level Patient Service Representative JobsEntry Level Patient Service Representative Jobs in Santa Rosa, CA

Entry Level Patient Service Representative information

See Santa Rosa, CA salary details

$14

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$29

How much do entry level patient service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level patient service representative in Santa Rosa, CA is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $23.41 per hour, depending on experience, location, and employer.

How do I become an entry level patient service representative?

To become an entry-level patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems is often preferred. Some positions may require certification or training provided by the employer.

What is the difference between Entry Level Patient Service Representative vs Medical Receptionist?

AspectEntry Level Patient Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, answering phones, patient intake
Common UsageHealthcare industry, patient-facing rolesMedical offices, outpatient clinics

Both roles involve front-desk duties in healthcare settings, requiring excellent communication and organizational skills. While the Entry Level Patient Service Representative often focuses on insurance and patient data management, the Medical Receptionist typically handles appointment scheduling and phone inquiries. These positions are similar in credentials and work environment, making them frequently compared by job seekers in healthcare support roles.

What are some common challenges faced by entry level patient service representatives, and how can they be overcome?

Entry Level Patient Service Representatives often face challenges such as managing a high volume of patient inquiries, handling sensitive or emotional situations, and accurately processing patient information. To overcome these challenges, it's important to develop strong communication and organizational skills, maintain professionalism under pressure, and become familiar with healthcare regulations and electronic health record systems. Seeking guidance from experienced team members and actively participating in training sessions can also help new representatives build confidence and efficiency in their role.

What are the key skills and qualifications needed to thrive as an entry level patient service representative?

To thrive as an Entry Level Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving, and organizational abilities help you effectively interact with patients and healthcare staff. These skills ensure smooth patient flow, accurate information management, and a positive patient experience in healthcare settings.

What does an entry level patient service representative do?

An Entry Level Patient Service Representative is responsible for greeting patients, scheduling appointments, collecting patient information, and assisting with insurance verification at healthcare facilities. They serve as the first point of contact for patients, ensuring a welcoming and efficient experience. Their duties also include answering phones, updating medical records, and handling patient inquiries. This role requires strong communication, organizational skills, and attention to detail.

Is a Entry Level Patient Service Representative a good entry-level position?

An entry-level Patient Service Representative is a suitable starting position for individuals interested in healthcare, as it involves customer service, administrative tasks, and basic medical knowledge. It often requires strong communication skills and familiarity with scheduling software or electronic health records. This role provides experience in healthcare settings and can lead to advancement opportunities in the medical field.

How hard is it to be an entry level patient service representative?

Entry level patient service representatives typically need strong communication and organizational skills, with some roles requiring basic computer proficiency and customer service experience. The position usually involves on-the-job training and can be accessible to those with a high school diploma or equivalent, making it a manageable entry point into healthcare support roles.

What cities near Santa Rosa, CA are hiring for Entry Level Patient Service Representative jobs?

Cities near Santa Rosa, CA with the most Entry Level Patient Service Representative job openings:

Entry Level Patient Service Representative jobs near you
Infographic showing various Entry Level Patient Service Representative job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,906 per year, or $21.6 per hour.

Customer Service Representative

VCA Animal Hospitals

Rohnert Park, CA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

VCA Animal Hospitals rating

6.1

Company rating: 6.1 out of 10

Based on 657 frontline employees who took The Breakroom Quiz

28th of 52 rated veterinary

Job description

Veterinary Client Service Representative $20-$23/hr + $3/hr weekend differential | VCA Animal Care Center Now hiring for nights & weekends
Love pets? Great with people? We need someone who can do both at the same time - especially on evenings and weekends, when our clients need us most.
As our Client Service Representative, you'll be the first friendly face (and voice) our clients and patients see and hear - handling everything from check-ins and scheduling to explaining treatment costs and keeping records running smoothly.
Schedule: This role is focused on night and weekend shifts - perfect if you want consistent hours during the times we need coverage most (and that weekend differential adds up!).
What you'll do:
  • Greet clients warmly, in person and on the phone
  • Manage calls, texts, emails, and scheduling
  • Explain treatment fees and payment options
  • Keep patient records and electronic systems organized
  • Bring calm, clear communication to a fast-paced environment

What you bring:
  • Availability for nights and weekends
  • Client service experience (veterinary or medical preferred)
  • Compassion for pets and people
  • Sharp attention to detail and great judgment under pressure
  • Honesty, accountability, and a love of learning

What we offer:
  • Educational support and real career growth
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Generous pet discounts
  • A genuinely supportive team

Ready to bring your people skills (and your love of animals) to our team? Apply today.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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