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Entry Level Live Chat Advisor Jobs (NOW HIRING)

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Austin, TX Experience: Entry level Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...

Manila Recruitment

Customer Advocate (Remote)

Provide customers with regular updates on outstanding tickets • Live chat o Ensure that when you ... advise the Trust and Safety staff immediately o Team expectations are to not have unapproved new ...

Sternberg Chevrolet

Service Advisor Assistant

Louisville, KY · On-site

$14.50 - $19.25/hr

Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries * Advise maintenance recommendations * Confirm scheduled and missed appointments ...

Bet365

Customer Service Advisor

Denver, CO · On-site

$23.76/hr

Customer Service Advisor We are seeking passionate customer service champions, who are eager to ... Engaging with customers through live chat, telephone, and email, ensuring clear and efficient ...

Thrive

Customer Success Specialist

Denver, CO · On-site

As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... You'll work closely with customers through email, live chat, phone, and virtual meetings to ensure ...

McQuade Organization

Customer Care Specialist - Remote NJ

$17.50 - $23/hr

Full-Time Entry-Level Position - Customer Service Experience Wanted! Are you a strong communicator ... Serve as the first point of contact for customer support (primarily via email, phone, and live chat)

AEG Presents

Customer Service Advisor

Denver, CO · On-site

$23.76/hr

Join our next group of Customer Service Advisors to start on October 5th. This is not just a job ... Engaging with customers through live chat, telephone, and email, ensuring clear and efficient ...

AEG

Customer Service Advisor

Denver, CO · On-site

$23.76 - $24.66/hr

Join our next group of Customer Service Advisors to start on October 5th. This is not just a job ... Engaging with customers through live chat, telephone, and email, ensuring clear and efficient ...

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Infographic showing various Entry Level Live Chat Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Customer Experience Specialist - Entry Level

Austin, TX • On-site

ROKA
Sporting Product Manufacturing • 51 - 200 employees
Learn more about ROKAexternal

$16.75 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Customer Experience Specialist - Entry Level

Location: Austin, TX

Experience: Entry level

Commitment: Full-time

Welcome to ROKA - an independent performance eyewear brand born in Austin, Texas. We've redefined what everyday eyewear can be by infusing cutting-edge sport performance technology into prescription glasses and sunglasses built for real life. Whether you're training, running, cycling, or tackling your daily grind; if you move, we've built eyewear that moves with you.

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level.

Responsibilities:

  • Serve as a primary point of contact for customers, providing support via phone, email, and live chat throughout the entire customer journey
  • Assist ROKA customers with various inquiries, including but not limited to, initial order to processing, returns and exchanges, and assisting with warranty requests
  • Maintain up-to-date knowledge of ROKA products to provide informed recommendations and guidance

Must Haves:

  • Experience:
    • Relevant customer service experience with proven one-on-one touchpoints with customers via phone, chat, email, and/or in-person
    • Demonstration of a high level of organization with very strong attention to detail
    • Proven positive attitude with the ability to quickly and thoroughly solve problems for customers when things don't go 100% as planned
  • Skills:
    • Strong verbal and written communication skills, including "modern" communication skills - email, text, cell phone but knows when to pick up the phone or walk down the hall to communicate
    • Strong work ethic with a high level of empathy, energy, and enthusiasm
    • Self-starter, who can problem-solve independently and comfortably execute at a high level
    • Experience with Customer Service platforms a plus
    • Eager to learn ROKA products inside and out to offer product advice and help customers understand what makes our products different

Work Location:

ROKA is located in Austin, TX, USA. The Company is on a hybrid work schedule. Candidates must be prepared to work on-site as often as needed per the Department's business needs. Remote candidates will not be considered for this position.

Benefits Include:

  • Health, dental, vision & FSA, employer paid life insurance
  • Vacation and sick leave
  • 401(k) with match
  • Gym membership stipend
  • Paid maternity and paternity leave
  • Employee and industry discounts
  • Fun and casual but high performance atmosphere
ROKA logo

About ROKA

Sourced by ZipRecruiter

Industry

Sporting product manufacturing

Company size

51 - 200 Employees

Headquarters location

Austin, TX, US

Year founded

2013

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