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Entry Level Labcorp Customer Service Jobs in Georgia

Phlebotomist - Patient Service Center

Alpharetta, GA · On-site

$16.50 - $20.50/hr

... Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled ...

Phlebotomist - Patient Service Center

Alpharetta, GA · On-site

$16.50 - $20.75/hr

... Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled ...

Phlebotomist- Patient Service Specialist

Cumming, GA · On-site

$15.25 - $19/hr

... Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled ...

Phlebotomist- Patient Service Specialist

Cumming, GA · On-site

$15.25 - $19/hr

... Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled ...

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Entry Level Labcorp Customer Service information

What are the key skills and qualifications needed to thrive as an Entry Level Labcorp Customer Service representative, and why are they important?

To thrive as an Entry Level Labcorp Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic data entry tools is typically required. Patience, problem-solving, and a customer-focused attitude are essential soft skills for resolving inquiries and ensuring patient satisfaction. These skills ensure accurate information handling, efficient service, and a positive experience for clients, which are crucial for Labcorp’s reputation and operational success.

How long does it take to get hired at Labcorp?

The hiring process for an Entry Level Labcorp Customer Service position typically takes between one to four weeks, depending on the volume of applications and interview scheduling. Candidates usually complete an application, participate in an interview, and may undergo background checks before receiving an offer.

What are the qualifications to work at Labcorp?

For an entry-level Labcorp customer service position, candidates typically need a high school diploma or equivalent. Good communication skills, basic computer proficiency, and the ability to work in a team environment are also important requirements. Some roles may require background checks and training on specific company systems or procedures.

What are common entry level roles at Labcorp?

Common entry-level roles at Labcorp include Customer Service Representative, phlebotomist, specimen processing technician, and laboratory assistant. These positions typically require strong communication skills, attention to detail, and the ability to work in a fast-paced healthcare environment, often with on-the-job training provided.

What is the difference between Entry Level Labcorp Customer Service vs Entry Level Labcorp Lab Technician?

AspectEntry Level Labcorp Customer ServiceEntry Level Labcorp Lab Technician
Required CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma; some technical training or certification in laboratory procedures
Work EnvironmentCustomer service call centers, administrative officesLaboratory settings, clinical testing environments
Employer & Industry UsageUsed across healthcare and diagnostic companies for client interactionUsed in medical laboratories for specimen processing and testing
Common Search & Comparison IntentUnderstanding entry-level customer support roles in labsLearning about laboratory technician roles and entry requirements

While both roles are entry-level positions at Labcorp, the Customer Service role focuses on client communication and administrative support, requiring strong communication skills. The Lab Technician role involves hands-on laboratory work, requiring technical training. Both are essential in the healthcare diagnostics industry but differ significantly in responsibilities and skill sets.

What are Entry Level Labcorp Customer Service jobs?

Entry Level Labcorp Customer Service jobs involve assisting customers with inquiries related to Labcorp’s laboratory services, test results, billing, and appointments. Employees in this role typically answer phone calls, respond to emails, and provide information or resolve issues for patients, healthcare providers, and other clients. These positions require strong communication skills, attention to detail, and a customer-focused attitude. Training is usually provided, making it a good starting point for individuals new to the healthcare or customer service industry.

What are some common challenges faced by Entry Level Labcorp Customer Service representatives, and how can they be overcome?

Entry Level Labcorp Customer Service representatives often encounter challenges such as handling high call volumes, assisting patients with sensitive healthcare information, and navigating complex billing or test result inquiries. Overcoming these challenges involves developing strong communication skills, becoming familiar with Labcorp's systems and protocols, and practicing patience and empathy with each interaction. New hires are supported through comprehensive training and mentorship, and there are clear escalation pathways for particularly difficult or technical questions, ensuring employees feel confident and supported in their role.

What is the starting pay at Labcorp?

The starting pay for an Entry Level Labcorp Customer Service position typically ranges from $14 to $17 per hour, depending on location and experience. This role often involves basic customer interactions and data entry, with opportunities for pay increases with experience and performance.
What are the most commonly searched types of Labcorp Customer Service jobs in Georgia? The most popular types of Labcorp Customer Service jobs in Georgia are:
Phlebotomist - Patient Service Center

Phlebotomist - Patient Service Center

Labcorp

Alpharetta, GA • On-site

$16.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,105 frontline employees who took The Breakroom Quiz

78th of 103 rated laboratories


Job description

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. 

Labcorp is seeking a Phlebotomist to join our team in Alpharetta, GA.

Work Schedule:

Monday - Friday 8:00am - 2:30pm with 1-hour lunch and rotating Saturdays

 Job Responsibilities:

  • Perform blood collections by venipuncture and capillary techniques for all age groups

  • Collect specimens for drug screens, paternity tests, alcohol tests etc.

  • Perform data entry of patient information in an accurate and timely manner

  • Process billing information and collect payments as necessary

  • Prepare all collected specimens for testing and analysis

  • Maintain patient and specimen information logs

  • Provide superior customer service to all patients

  • Administrative and clerical duties as necessary

  • Travel to additional sites when needed

Minimum Qualifications:

  • High school diploma or GED or equivalent

  • Phlebotomy certification or completed training program

  • 1 year or more experience as a phlebotomist

Preferred Qualifications:

  • 3 years or more of phlebotomy experience

Additional Job Standards:

  • In lieu of work experience, a Phlebotomy certification or completed training program must come from an accredited agency

  • Proven track record in providing exceptional customer service

  • Strong communication skills; both written and verbal

  • Ability to work independently or in a team environment

  • Comfortable working under minimal supervision

  • Reliable transportation

  • Flexibility to work overtime as needed

  • Able to pass a standardized color blindness test.

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.

Phlebotomist’s may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.


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