IT Support Engineer
Lexington, SC · On-site
Southeastern Freight Lines is seeking an IT Support Engineer responsible for managing elevated incidents and service requests. The role involves providing end-user support, coordinating incident ...
IT Support Engineer
Lexington, SC · On-site
Southeastern Freight Lines is seeking an IT Support Engineer responsible for managing elevated incidents and service requests. The role involves providing end-user support, coordinating incident ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Entry Level It Support information
See Irmo, SC salary details
$9.62 - $10.69
1% of jobs
$10.69 - $11.76
4% of jobs
$12.60 is the 25th percentile. Wages below this are outliers.
$11.76 - $12.83
25% of jobs
$12.83 - $13.90
14% of jobs
The median wage is $14.31 / hr.
$13.90 - $14.97
14% of jobs
$14.97 - $16.04
10% of jobs
$16.58 is the 75th percentile. Wages above this are outliers.
$16.04 - $17.11
13% of jobs
$17.11 - $18.18
4% of jobs
$18.18 - $19.25
8% of jobs
$19.25 - $20.32
3% of jobs
$20.32 - $21.39
3% of jobs
$9
$15
$21
How much do entry level it support jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for entry level it support in Irmo, SC is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.68 per hour, depending on experience, location, and employer.
What is the difference between Entry Level IT Support vs Help Desk Technician?
| Aspect | Entry Level IT Support | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ | Similar certifications, often including CompTIA A+ |
| Work Environment | Corporate, small business, or IT service providers | Help desk or call center environments, remote support |
| Job Responsibilities | Basic troubleshooting, hardware/software support, network issues | Responding to user tickets, remote troubleshooting, customer communication |
| Industry Usage | Common entry point in IT departments | Frequent role in customer support and IT service companies |
Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.
What do entry level IT support professionals do?
Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.
What are the key skills and qualifications needed for entry level IT support?
To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.
What is an entry level IT support?
Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Irmo, SC? The most popular types of It Support jobs in Irmo, SC are:
What job categories do people searching Entry Level It Support jobs in Irmo, SC look for? The top searched job categories for Entry Level It Support jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Entry Level It Support jobs? Cities near Irmo, SC with the most Entry Level It Support job openings:
Southeastern Freight Lines rating
8.7
Based on 44 frontline employees who took The Breakroom Quiz
2nd of 64 rated delivery companies
Job description
Job Summary:
Southeastern Freight Lines is seeking an IT Support Engineer responsible for managing elevated incidents and service requests. The role involves providing end-user support, coordinating incident resolution, and collaborating with IT teams to ensure effective technical support.
Responsibilities:
• Handle all elevated incidents and service requests through service management tools.
• Take detailed notes of the problems users are experiencing.
• Determine the necessary steps to resolve issues.
• Manage the flow of incoming support requests.
• Escalate requests to higher level support teams and experts as needed.
• Provide end-user support for the desktop computing environment, network infrastructure, and physical and cyber security.
• Responsible for Incident Coordination for any urgent Information Technology (IT) issues.
• Monitor various IT systems, analyze performance data, and escalate to appropriate product specialist as needed.
• Analyze and provide Tier 2 technical support across all services, resolving escalated end-user issues and collaborating with IT development and infrastructure teams as needed.
• Set reasonable customer expectations for resolution time by determining scope, impact, and severity of issue.
• Respond to a broad range of service requests for support by providing information to fulfill requests or providing a resolution.
• Provide IT infrastructure support at various Company facilities.
• Provide Tier 2 investigation and diagnosis and promptly allocate unresolved issues as appropriate.
• Route unresolved incidents to the correct product specialist for resolution.
• Assist with the specification, development, research, and evaluation of services standards.
• Apply these standards to resolve or escalate issues and give technical briefings to staff members.
• Communicate with vendors regarding various hardware problems and ensure all problems are resolved within a reasonable time frame.
• Provide remote technical support online, over the phone, or through remote access.
• Provide guidance to junior members of the team.
• Work with product specialists to document and train other Level 1 and 2 personnel on any new features.
• Coordinate with the Computer Operations Manager in establishing priorities.
• Prepare training manuals and knowledge base articles for internal team and end-user guidance.
Qualifications:
Required:
• Minimum of five years of experience in a similar role
• Prior experience using help desk software
• Prior experience with Microsoft applications
• Associate Degree, Bachelor's Degree, or equivalent experience
Preferred:
• Seven or more years of experience in a similar position
• Previous experience with Jira or other Service Management software
• CompTIA A+ Certification
Company:
Southeastern Freight Lines is a freighting company that provides local and national transportation services for goods. Founded in 1949, the company is headquartered in Lexington, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
Southeastern Freight Lines is seeking an IT Support Engineer responsible for managing elevated incidents and service requests. The role involves providing end-user support, coordinating incident resolution, and collaborating with IT teams to ensure effective technical support.
Responsibilities:
• Handle all elevated incidents and service requests through service management tools.
• Take detailed notes of the problems users are experiencing.
• Determine the necessary steps to resolve issues.
• Manage the flow of incoming support requests.
• Escalate requests to higher level support teams and experts as needed.
• Provide end-user support for the desktop computing environment, network infrastructure, and physical and cyber security.
• Responsible for Incident Coordination for any urgent Information Technology (IT) issues.
• Monitor various IT systems, analyze performance data, and escalate to appropriate product specialist as needed.
• Analyze and provide Tier 2 technical support across all services, resolving escalated end-user issues and collaborating with IT development and infrastructure teams as needed.
• Set reasonable customer expectations for resolution time by determining scope, impact, and severity of issue.
• Respond to a broad range of service requests for support by providing information to fulfill requests or providing a resolution.
• Provide IT infrastructure support at various Company facilities.
• Provide Tier 2 investigation and diagnosis and promptly allocate unresolved issues as appropriate.
• Route unresolved incidents to the correct product specialist for resolution.
• Assist with the specification, development, research, and evaluation of services standards.
• Apply these standards to resolve or escalate issues and give technical briefings to staff members.
• Communicate with vendors regarding various hardware problems and ensure all problems are resolved within a reasonable time frame.
• Provide remote technical support online, over the phone, or through remote access.
• Provide guidance to junior members of the team.
• Work with product specialists to document and train other Level 1 and 2 personnel on any new features.
• Coordinate with the Computer Operations Manager in establishing priorities.
• Prepare training manuals and knowledge base articles for internal team and end-user guidance.
Qualifications:
Required:
• Minimum of five years of experience in a similar role
• Prior experience using help desk software
• Prior experience with Microsoft applications
• Associate Degree, Bachelor's Degree, or equivalent experience
Preferred:
• Seven or more years of experience in a similar position
• Previous experience with Jira or other Service Management software
• CompTIA A+ Certification
Company:
Southeastern Freight Lines is a freighting company that provides local and national transportation services for goods. Founded in 1949, the company is headquartered in Lexington, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
What Southeastern Freight Lines employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Southeastern Freight Lines
Sourced by ZipRecruiter
Southeastern Freight Lines is a freight transportation company based in Lexington, SC, US. The company operates in the trucking and transportation industry, specializing in customized solutions for regional less-than-truckload (LTL) transportation services. Founded in 1950 by W.T. Cassels, Southeastern Freight Lines initially served a number of states in the southeastern United States. Through the years, the company has significantly expanded, now providing comprehensive transportation solutions all over the continent. Adhering to their mission of meeting or exceeding the needs of every customer – every single time, the company takes pride in consistently delivering top-tier service. Notable achievements include groundbreaking customer service technologies and winning multiple quality awards in their industry.
Company size
5,001 - 10,000 Employees
Headquarters location
Lexington, SC, US
Year founded
1950