ZipRecruiter

Log In

2

Entry Level It Help Desk Jobs in Pooler, GA (NOW HIRING)

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

Provide detailed information and all troubleshooting steps for every ticket * Determine and assign ... The ability to learn new technology quickly and thoroughly * Ability to work through roadblocks and ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

Provide detailed information and all troubleshooting steps for every ticket * Determineand assign ... Self-motivatedand enjoys learningnew technologies * Ability to document and record statistics and ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA

$40K - $55K/yr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$50K - $55K/yr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA · On-site

$36K - $40K/yr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

next page

Showing results 1-20

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Pooler, GA

Entry Level It Help Desk information

See Pooler, GA salary details

$11

$21

$30

How much do entry level it help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level it help desk in Pooler, GA is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.61 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What job categories do people searching Entry Level It Help Desk jobs in Pooler, GA look for?

The top searched job categories for Entry Level It Help Desk jobs in Pooler, GA are:

What cities near Pooler, GA are hiring for Entry Level It Help Desk jobs?

Cities near Pooler, GA with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Pooler, GA as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $43,749 per year, or $21 per hour.

Help Desk Associate

Citi Trends

Savannah, GA • On-site

$17.25 - $23.25/hr

Full-time

Re-posted 17 days ago

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This includes but is not limited to Point of Sale, Merchandise Management, Networking and Telecommunications, Stores Security Systems, HR Systems, Wireless equipment and all of the software and hardware used to support these systems. The Help Desk Associate I will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.
DUTIES/RESPONSIBILITIES:
  • Consistently report to work as scheduled and on time
  • Coordinate and communicate effectively with members of your team
  • Perform tasks in a detailed and efficient manner based on the given direction
  • Ensure all assigned tasks are completed as directed and on time
  • Respond to requests from internal and external partners in a professional and timely fashion
  • Answer calls and troubleshoot problems over the phone for all store software and hardware
  • Effectively analyze and log issues into a Ticketing system
  • Assign proper priority and escalate issues when necessary
  • Remotely troubleshoot various issues including hardware, software, database, networking, wireless and telecommunications
  • Take ownership of issues and drive them to a resolution using all available resources
  • Provide support in a fair and balanced manner as a key member of a TEAM
  • Provide support in a professional, caring, expeditious and effective manner
  • Understand and consider the impact your actions have on the store and customer
  • Communicate effectively with internal and external business partners
  • Develop your knowledge of your working environment to provide better support
  • Provide support to meet or exceed the expectations documented in our SLA (Service Level Agreement)
  • Follow all support procedures as outlined in our Operations Manual and\or other provided documentation
  • Escalate issues when needed according to the documented IS Escalation Procedure
  • Prioritize calls in Queue and follow-up according to the severity of the ticket
  • Open\update a ticket for every incoming\outgoing call, e-mail and voicemail
  • Provide detailed information and all troubleshooting steps for every ticket
  • Determine and assign each ticket to it's appropriate Problem Type
  • Monitor and update all open\existing tickets
  • Consistently check and respond to e-mails from all Business Partners
  • Performs other duties as may be assigned.

REQUIRED SKILLS/ABILITIES:
  • Must be available 7 days a week for shifts ranging from 8AM - 10PM, EST
  • The ideal candidate will possess superior communication skills
  • Working knowledge of MS Office and Windows
  • The ability to learn new technology quickly and thoroughly
  • Ability to work through roadblocks and bring about resolution
  • Advanced problem solving and troubleshooting skills
  • Self-motivated and enjoys learning new technologies
  • Ability to document and record statistics and execute tests with extreme attention to detail

EDUCATION/EXPERIENCE:
  • Experience with Win OS, Mac OS, wireless and networking basics a plus
  • Experience with executing basic SQL statements a plus
  • Experience with SQL and Relational Database technology a plus
  • Experience with POS hardware and software a plus
  • Experience troubleshooting hardware and software issues with remote users

PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
  • The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
  • The employee must be able to work effectively in a fast-paced environment.

GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.

What Citi Trends employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply