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Entry Level It Help Desk Jobs in Georgetown, TX (NOW HIRING)

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TDA - IT - Helpdesk Specialist (56801)

Austin, TX · On-site

$4.3K - $4.5K/mo

Two (2) year systems administration experience in a Help Desk/Workstation Support environment ... Ability to operate information technology systems; to troubleshoot and repair equipment; to ...

Hireblazer

Help Desk /Technical Support

Austin, TX · On-site

$19.75 - $26.75/hr

Provides front-line technology support by answering and responding to inbound calls/emails in a ... information about the customer's issue and determination of the best way to resolve the problem.

Luxury Presence

Onsite IT Support Specialist

Austin, TX · On-site

$55K - $75K/yr

... help desk or IT support role, or equivalent hands-on experience * Also open to entry-level candidates with a strong interest in technology and a genuine passion for helping people * Comfortable ...

Kendra Scott

IT Helpdesk Specialist

Austin, TX · On-site

Position Overview We are looking for a customer service-oriented Service Desk Analyst to provide ... Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD ...

Kendra Scott

IT Helpdesk Specialist

Austin, TX

Position Overview We are looking for a customer service-oriented Service Desk Analyst to provide ... Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD ...

Yugo

IT Specialist

Austin, TX · On-site

$60 - $80/hr

Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support ... Work with the team to oversee the second line/escalation ticket queue within the IT service desk ...

Yugo

IT Specialist

Austin, TX

$60K - $65K/yr

Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support ... Work with the team to oversee the second line/escalation ticket queue within the IT service desk ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support ... Work with the team to oversee the second line/escalation ticket queue within the IT service desk ...

Yugo

IT Specialist

Austin, TX

$60K - $65K/yr

Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second ... Work with the team to oversee the second line/escalation ticket queue within the IT service desk ...

Yugo

IT Specialist

Austin, TX · On-site

Requirements Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support ... Work with the team to oversee the second line/escalation ticket queue within the IT service desk ...

Yugo

IT Specialist

Austin, TX · On-site

Requirements Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support ... Work with the team to oversee the second line/escalation ticket queue within the IT service desk ...

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Showing results 21-40

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Georgetown, TX

Entry Level It Help Desk information

See Georgetown, TX salary details

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How much do entry level it help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level it help desk in Georgetown, TX is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Georgetown, TX?

The most popular types of It Help Desk jobs in Georgetown, TX are:

What are popular job titles related to Entry Level It Help Desk jobs in Georgetown, TX?

For Entry Level It Help Desk jobs in Georgetown, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Georgetown, TX look for?

The top searched job categories for Entry Level It Help Desk jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Entry Level It Help Desk jobs?

Cities near Georgetown, TX with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Georgetown, TX as of August 2026, with employment types broken down into 72% Full Time, 11% Part Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $44,741 per year, or $21.5 per hour.

Senior Help Desk Technician II

Contact Government Services, LLC

Austin, TX • On-site

$108K - $156K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Provide Level 1 & 2 Help Desk support services to end users, including troubleshooting hardware and software issues.

  • Create and maintain procedural documentation, incident work-log entries, and IT-related tickets using ITIL best practices.

  • Set up and support conference and training rooms, including audio/video systems and online meeting applications.

Job description

Senior Help Desk Technician II
Employment Type: Full Time 
Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). 

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:
- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: 
- ITIL Foundations certification 
- Change Management experience 
- Active DOD clearance of Level 6 Public Trust or above 

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.