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Entry Level It Help Desk Jobs in Edmonds, WA (NOW HIRING)

Revel Staffing

IT Technician

Bellevue, WA · On-site

$68K - $98K/hr

We are seeking an IT Technician to support a large growing healthcare network. Key Responsibilities ... Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff

TEKsystems

Help Desk Technician - Tier 1

Bellevue, WA

$28 - $32/hr

... Entry Level Job Type & Location This is a Contract position based out of Bellevue, WA. Pay and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Help Desk Technician - Tier 1

Bellevue, WA · On-site

$28 - $32/hr

... Entry Level Job Type & Location This is a Contract position based out of Bellevue, WA. Pay and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

HireNow Staffing

IT Intern (R2862)

Seattle, WA

$21 - $25/hr

Previous internship, campus IT support, help desk, or technical support experience. * Familiarity with Microsoft 365, Active Directory, or cloud-based collaboration platforms. * Basic understanding ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Responds to users' requests for information and assists in problem resolution; escalates to the appropriate IT support personnel in accordance with established help desk policies and standards ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Edmonds, WA

Entry Level It Help Desk information

See Edmonds, WA salary details

$13

$25

$37

How much do entry level it help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level it help desk in Edmonds, WA is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $28.51 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Edmonds, WA?

The most popular types of It Help Desk jobs in Edmonds, WA are:

What are popular job titles related to Entry Level It Help Desk jobs in Edmonds, WA?

For Entry Level It Help Desk jobs in Edmonds, WA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Edmonds, WA look for?

The top searched job categories for Entry Level It Help Desk jobs in Edmonds, WA are:

What cities near Edmonds, WA are hiring for Entry Level It Help Desk jobs?

Cities near Edmonds, WA with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Edmonds, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $52,879 per year, or $25.4 per hour.

IT Help Desk Technician 1

Universal Language Service, Inc.

Bellevue, WA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

IT Help Desk Technician 1
Position Objective:
The IT Helpdesk Technician I provides first-level technical support to end users for hardware, software, and network-related issues. This entry-level role is responsible for responding to service requests, troubleshooting problems, and ensuring prompt resolution or escalation. Maintain the hardware (HW) and software (SW) systems and toolsets that allow company staff, customers and Interpreters to operate an Interpretation Services business. The Help Desk position will utilize excellent communications skills to interact with both internal and external customers and Interpreters to troubleshoot IT issues and ensure business continuity. Must act with professional work ethic and awareness of security policies, given the access to confidential and proprietary company information. Requires work outside of normal business hours for systems maintenance and troubleshooting of 24x7 operation. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT knowledge in a fast-paced environment.
Key Responsibilities:
  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Escalate complex problems to higher-level support as needed.
  • Install, configure, and maintain desktop systems, laptops, printers, and mobile devices.
  • Support software rollouts, updates, and routine maintenance.
  • Assist both internal and external users with system access, usage and business process issues.
  • Document support activities, resolutions, and updates in the helpdesk ticketing system.
  • Update documentation and processes.
  • Maintain inventory of IT equipment and supplies.
  • Assist with user account management using Active Directory and Azure Entra ID, activate/deactivate users and reset passwords, as needed.
  • Address printer needs: install, change toners, troubleshoot errors, etc.
  • Maintain a work schedule at a minimum of 40 hours per work week (not including afterhours work) of Monday through Friday, 8:00 AM to 5:00, in the Bellevue Corporate Office, unless otherwise required by the Company.
  • Other duties and special projects, as assigned.

Regular Ongoing Tasks:
  • Help Desk - Internal User Support
    • Prepare workstations for new employees, including deployment of HW and SW as required.
    • Setup and removal of user's accounts for IT systems as needed.
    • Troubleshoot systems including HW and SW as needed.
    • Work with external Vendors on support ticket escalations.
    • Generate or prepare reports for management as needed.
    • Manage Windows updates and other security updates to user workstations.
    • Assist with system maintenance and testing as needed outside of regular business hours.
    • Participate in "on call" scheduling to support the business's IT needs 24x7.
    • Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow.
  • Help Desk - External Customer Support
    • Assist external customers with password resets and other access issues.
    • Troubleshoot customer issues related to company business processes.
    • Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow.
    • Set up, configure, and deploy iPads to clinical and administrative departments.
    • Ensure iPads are connected to secure Wi-Fi networks and troubleshoot connectivity issues.
    • Provide on-site technical assistance to staff, including basic iPad functionality and app support.
    • Monitor device performance and escalate hardware or software issues as necessary.
    • Document technical procedures and maintain asset inventory.
    • Work collaboratively with IT and clinical teams to ensure devices meet compliance and security standards.
    • Support periodic updates, reconfiguration, and re-deployment of mobile devices as needed.
  • QA - Internal Application Support
    • Execute manual and/or automated test cases under guidance from senior QA staff.
    • Document and report test results clearly and accurately.
    • Identify, document, and track software defects using tools like Jira, Bugzilla, or Azure DevOps.
    • Re-test fixes and verify resolution of defects.
    • Review functional and technical requirements to ensure testability.
    • Assist in identifying unclear or incomplete specifications.
    • Work closely with developers, business analysts, and other QA team members.
    • Participate in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives.
    • Create and maintain test cases, test scripts, and test data.
    • Update documentation based on changes in application features or requirements.
    • Assist in setting up and maintaining QA test environments.
    • Ensure test systems mirror production conditions where applicable.
    • Promote QA best practices and contribute to continuous improvement of testing processes.
    • Stay informed about tools and trends in software testing.
    • Support QA automation efforts by maintaining test scripts or executing them as directed.
    • Learn and use basic automation frameworks and tools.
    • Perform regression testing to validate functionality after code changes.
    • Ensure previously working features remain stable.
    • Conduct basic UI/UX checks to identify inconsistencies, broken elements, or usability issues.

Qualifications:
  • High school diploma or equivalent required; Associate's degree or IT certifications (e.g., CompTIA A+/Network+) preferred.
  • 0-2 years of experience in a technical support or IT helpdesk role.
  • Basic understanding of Windows and Mac operating systems.
  • Familiar with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity.
  • Expert level familiarity with Windows OS.
  • Familiarity with Microsoft Office 365, Active Directory, and common business applications.
  • Experience with Active Directory and/or Azure Entra ID
  • Basic understanding of PC troubleshooting.
  • Basic printer knowledge and troubleshooting
  • Experience supporting Apple iOS devices in an enterprise or healthcare setting preferred.
  • Familiarity with Bluetooth and wired audio device pairing.
  • Strong communication and customer service skills.
  • Ability to work independently and respond quickly to on-site support needs.
  • Comfortable working in a hospital environment, including patient-facing areas.
  • Demonstrate professional work ethic and high level of integrity dealing with confidential company and user information.
  • Ability to prioritize tasks and work efficiently under pressure.
  • Willingness to learn and adapt in a dynamic environment.
  • Experience with Mobile Device Management (MDM) systems (e.g., Jamf, Intune) preferred.
  • Knowledge of HIPAA and healthcare data handling best practices preferred.
  • Previous experience in a hospital or clinical support role preferred.
  • Experience with scripting and process automation.
  • Familiarity with Git version control.
  • Basic understanding of APIs, SQL, and cloud technologies.
  • Experience supporting software deployments and application troubleshooting.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job:
  • The employee is regularly required to talk or hear.
  • The employee is regularly required to work on a computer and to read from a computer screen for long periods of time.
  • The employee is frequently required to stand, walk, use hands-to-finger, handle or feel, reach with hands and arms, and kneel, squat, and crawl in confined spaces.
  • The employee may be required to lift and carry computer components up to 50 pounds on a frequent basis, with or without assistance.

Benefits:
We value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees have access to a comprehensive benefits package, including:
  • Competitive Paid Time Off (PTO) program
  • Paid Sick Leave
  • Paid Holidays
  • Bereavement Leave
  • Jury Duty Leave
  • Medical, Dental, and Vision Insurance
  • Voluntary Benefits, including supplemental insurance options
  • 401(k) Retirement Plan with discretionary company match)
  • Opportunities for professional development and career growth

Our benefits are designed to help employees thrive both personally and professionally while supporting a healthy balance between work and life.
Pay Range: $80,000 - $90,000 per year

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