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Entry Level Insurance Customer Service Representative Jobs in Toronto, ON

CRH

Customer Service Rep

Mississauga, ON · On-site

CA$47K - CA$52K/yr

Vision Insurance * Retirement Plan * Paid Time Off, Paid Holidays * Tuition Reimbursement ... Customer Service experience is an asset * Must have reliable transportation * Knowledgeable with ...

HollisWealth

Customer Service Representative

Toronto, ON · Hybrid

CA$47K - CA$55K/yr

As a Customer Service Representative , you will play a key role in supporting policyholders and ... Competitive benefits: flexible group insurance, competitive retirement plan, share purchase plan ...

Parker

Customer Service Representative

Milton, ON

The Customer Experience team is looking for a candidate to fill the role of a Customer Service Representative . The successful candidate will be responsible for delivering premier service and support ...

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Entry Level Insurance Customer Service Representative information

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Many employers offer on-the-job training, so highlighting your willingness to learn and any related skills can improve your chances. Applying through company websites or job boards and networking can also help you find opportunities suitable for beginners.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Toronto, ON? For Entry Level Insurance Customer Service Representative jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Toronto, ON look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Toronto, ON are:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative-

Nova Staffing Inc

Georgetown, ON

Contractor

Re-posted 6 days ago

Job description

This position is a 6 month contract working in our client's Reliability Services Dept Microsoft Dynamics D365 -ideally FO (Finance and Operations) Microsoft Dynamics 365 email case management aka Customer Service Agent (CSA) Summary Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner. Must be fluent in French both written and oral Essential Functions § Answer incoming customer service tickets, phone calls, and Teams messages, courteously and consistently using established guidelines. § Respond full circle to requests from customers, sales reps, and service reps. § Collaborate with other departments to resolve customer issues and align with customers' needs and requests. § Maintain appropriate records and documentation in our ERP System. § Act as an Account advocate by managing and overseeing inquiries that require concierge handling. § Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them. § Investigate and resolve billing concerns by tracing shipments, researching price differences, and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP. § Provide problem solving and continuou Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.