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Entry Level Insurance Customer Service Representative Jobs in Lexington, KY

Domino's Franchise

Customer Service Rep

Winchester, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

U-Haul

Customer Service Representative

Lexington, KY · On-site

$16 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Lexington, KY

$16 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

dbi

Customer Service Representative

Lexington, KY · On-site

$16 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Lexington, KY

Entry Level Insurance Customer Service Representative information

See Lexington, KY salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level insurance customer service representative in Lexington, KY is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Lexington, KY?

For Entry Level Insurance Customer Service Representative jobs in Lexington, KY, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Lexington, KY look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Lexington, KY with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you

Customer Service Representative - Insurance

Big I Kentucky

Harrodsburg, KY • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 18 days ago

Job description

Join a premier insurance agency in Harrodsburg, Kentucky, that values customer service above all else. As a Customer Service Representative focused on P&C, you'll become an integral part of our close-knit team. You'll enjoy a welcoming office environment and the opportunity to directly impact our clients' businesses.

At our agency, we pride ourselves on our commitment to excellence. We strive to provide personalized service tailored to each client's unique needs. In this role, you'll have the chance to build lasting relationships with our clients, ensuring their insurance needs are met with precision and care.

If you are passionate about exceeding customer expectations, dedicated to delivering top-notch service, and eager to work alongside a team that values collaboration and positivity, we are looking for someone like you. Apply today and be a part of our customer-centric mission!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Work from Home

Flexible Schedule

bonus


Responsibilities

Client Assistance: Provide support to commercial and P&C clients, answering inquiries and resolving issues promptly. Inbound Communication: Manage incoming calls and emails efficiently, ensuring clients receive timely responses. Policy Support: Assist with policy changes, renewals, and updates for insurance clients. Documentation: Maintain accurate records of client interactions and policy details in our system. Problem Solving: Address client concerns effectively, offering solutions to meet their needs. Collaboration: Work closely with colleagues to ensure a seamless client experience and efficient service delivery.Ability to work productively in remote location. Hybrid and in-office also available.


Requirements

Experience: Previous experience in insurance is required.

P&C license preferred.

Communication Skills: Excellent verbal and written communication abilities to interact with clients and team members effectively.

Organization: Strong organizational skills to manage multiple tasks and priorities efficiently.

Customer Focus: A genuine commitment to delivering exceptional service and building positive relationships with clients.

Professionalism: Ability to maintain confidentiality, discretion, and a high level of integrity in all interactions.

Detail-Oriented: Keen attention to detail to ensure accuracy in policy documentation and client communication.

Ability to work productively in remote location. Hybrid and in-office also available.