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Entry Level Insurance Customer Service Representative Jobs in Brandon, FL

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Tampa, FL · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Tampa, FL · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Brandon, FL

Entry Level Insurance Customer Service Representative information

See Brandon, FL salary details

$8

$16

$23

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level insurance customer service representative in Brandon, FL is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Brandon, FL? For Entry Level Insurance Customer Service Representative jobs in Brandon, FL, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Brandon, FL look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Brandon, FL are:
What cities near Brandon, FL are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Brandon, FL with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Brandon, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,973 per year, or $16.3 per hour.

Insurance Customer Service Representative

Family First Financial Inc

Saint Petersburg, FL • On-site

$50K - $65K/yr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Family First Financial is seeking an experienced property and casualty insurance customer service representative. We are an independent insurance agency that’s been helping Floridians find affordable and reliable insurance solutions for almost 20 years. Honesty, integrity, and professionalism are the cornerstones on which we’ve built lasting and meaningful relationships with our customers. As a growing company, we need a positive and strong communicator willing to continue building those relationships with both existing and new clients.

As a Customer Service Representative for Family First Financial, your interaction with our customers will help them feel like they’re a part of our family. Whether you’re helping them find new insurance, making changes to their current policies, or responding to their questions and concerns, your service will give our customers peace of mind and bring you fulfillment as you start, what we hope, is a life-long career at Family First Financial.

At Family First Financial, we offer a very competitive starting salary. Please take a look at the other benefits we offer:

· PTO: We offer PTO

· Health Benefits: Health Insurance Benefits available

· Retirement: 401k/Simple Plan available

· Bonus/Commission: Agency Best Commission Structure

· Flexibility: As parent’s, children, and siblings, ourselves, we appreciate the importance of family and offer flexibility when duty calls!

· Remote/Hybrid Work: There is the possibility to work remotely on a part-time basis after a trial period.

· Education Reimbursement: We offer reimbursement for certain licenses & free continuing education for active licenses

· Culture: Our office is a warm, friendly, and positive place to work.

· Paid Training

· Commission: Family First Financial’s success is uniquely tied to your own; we offer a robust commission and bonus structure.

· Growth: The opportunities to further your career and make a great living are only as limited as you make them

· Location: Easily accessible and conveniently located

· Dress: Business casual

Responsibilities:

  • Assess customer needs and advise clients on coverage options.
  • Provide quotes, prices, and required information promptly
  • Selling related products to customers
  • Develop and maintain professional relationships with customers
  • Prepare and make policy changes
  • Maintain strong knowledge of company products, pricing, and policy features
  • Maintain knowledge of competitors and provide feedback
  • Routine follow up with customers
  • Answer phone promptly, professionally, and courteously
  • Maintain appropriate records in agency management database, including client conversations
  • Perform and complete tasks in a timely manner
  • Organize and prioritize tasks
  • Identify & offer insurance solutions to customers

Skills, qualifications, and experience:

  • 3 Year prior insurance customer service or sales experience
  • Current 4-40 or 20-44 License
  • Excellent customer service and interpersonal skills needed to work with customers
  • Willingness and ability to sell insurance products
  • Positive attitude and kind demeanor
  • Ability to fluently speak and write in order to respond to questions and present information
  • Ability to read, analyze, and interpret information
  • Adept at multi-tasking, organization, & promptness
  • Ability to problem solve and deal calmly in situations where limited standardization exists
  • Self-motivated and teamwork-oriented
  • Willing to offer clients new policies
  • Able to add, subtract, multiply, divide and work with percentages
  • Ability to carry out detailed oral or written instruction
  • Able to operate a keyboard, computer, printer, fax machine, scanner, and copier
  • Familiar with Microsoft Word, Excel is preferred
  • High School Diploma or AA Degree
  • Valid drivers license and able to commute to office