Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Weโre hiring Customer Service Agents to support walk-up inquiries, account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge offices. This entry-level, on-site position is ideal for individuals who are dependable, eager to learn, and passionate about delivering excellent service.
If you have experience in customer service, tech support, inside sales, or back-office support, and enjoy helping people face-to-face, weโd love to meet you!
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
- Assist walk-in customers with new account setup, MOV pass tag issuance, and general inquiries.
- Process payments using toll operations back-office systems.
- Handle in-person customer concerns, complaints, and toll-related questions.
- Support incoming customer service phone calls and resolve issues promptly.
- Collaborate with the customer service team to enhance the overall customer experience.
- Complete end-of-day deposits and generate balancing reports.
- Adhere to all attendance and scheduling requirements.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
- Must be 18 years or older
- High school diploma or equivalent required
- Experience with data entry and computer-based systems
- Fluent in spoken and written English
- Strong organizational, written, and verbal communication skills
- Willingness to work flexible shifts, including weekends
- Experience with cash handling on computerized systems
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused
- Strong team orientation and interpersonal skills