This is an entry level position where initially the engineer has a low level of understanding about components and operating principles of parts items. The engineer is expected to carry out strong work ethics to develop quality skills such as warranty part investigation, claims forecasting and prediction, and quality standard improvement.
Key Responsibilities
Over time the Level 1 quality engineer will learn how to:
- Inspects and validates products/warranty parts to ensure pre-determined quality standards are met.
- Plans activities concerned with development, application, and maintenance of warranty parts quality standards.
- Complete basic check sheets regarding part functions to verify part performance.
- Monitors field claim trends.
- Maintain and develop job skills by seeking out and completing appropriate training.
Key Performance Indicators
- Perform 1st level analysis and duplication test for warranty parts / Perform basic check list evaluations (60% Weight).
- Investigation of warranty parts and preparing reports.
- Register analysis result to NAQIS/QMS/JIRA system and ship the incident part to Korea for further investigation.
- Follow up improvement on findings with HQ in Korea.
- Field claim status monitoring and major warranty parts retrieval.
- Search and retrieve defective warranty parts, utilizing NAQIS/QMS system
- Complete basic check list evaluations.
- Promote claims improvement activities (20% Weight).
- Determine/estimate root cause of failure (gather evidence and communicate details on the reproduction method).
- Judge additional investigation and improvement through the warranty part analysis and claim monitoring.
- Field issue investigations utilizing measurement tool (CANoe, scope, and etc) (5% Weight).
- HMA/KMA dealer investigation on the field issue (Go & See).
- Participate in a joint vehicle test Alabama/Georgia plant support.
- Technical support for the in-line and field quality issue.
- Provide technical support to customers considering strategic response (HMA/KMA/NAQC/MAL/MAL-GA/MMX) (5% Weight).
- Participate in a joint vehicle test, distribute results for the development of improvement plans.
- Respond to work related customer request including paper work in a timely manner.
- Annual Training Objective (minimum of 12 hours) (Weight 10%).
Work Schedule & Travel Requirements
- Monday through Friday, 8 am - 5 pm.
- Minimal overnight travel (up to 10%) by land and/or air.