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Entry Level Help Desk Support Jobs in Florence, KY

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on ... Support the mission as described in the mission, vision, and core values statements of Saint Ursula ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

TEKsystems

Desktop Support Technician

Fort Mitchell, KY · On-site

$20 - $23/hr

... desk support, Help desk, Office 365, Printers, O365, Install, Ticketing system, Service desk, Outlook, Hardware support, Microsoft office, Desktop hardware, Phone support, Win10, Printer support ...

TEKsystems

Desktop Support Technician

Fort Mitchell, KY · On-site

$20 - $23/hr

... desk support, Help desk, Office 365, Printers, O365, Install, Ticketing system, Service desk, Outlook, Hardware support, Microsoft office, Desktop hardware, Phone support, Win10, Printer support ...

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a ... Provide friendly, helpful support to team members needing assistance Qualifications: * Must be ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed ... Provide friendly, helpful support to team members needing assistance Qualifications: * Must be ...

US Tech Solutions

Onsite Support Analyst

Florence, KY · On-site

They are seeking an Onsite Support Analyst responsible for desktop support, troubleshooting, and ... per help desk procedures and allocated timelines • Escalate unresolved incidents and service ...

TEKsystems

Desktop Support Technician

Fort Mitchell, KY · On-site

$20 - $23/hr

Help desk or service desk support * Device deployment and installation * Printer and peripheral support * Mobile device support * Workstation imaging and configuration * User account administration

Encore Talent Solutions

IT ServiceDesk Agent

Cincinnati, OH · On-site

$16.25 - $21/hr

Previous experience in a customer service, help desk, service desk, or technical support environment preferred. * Strong verbal and written communication skills. * Excellent interpersonal skills and ...

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Entry Level Help Desk Support information

See Florence, KY salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk support in Florence, KY is $20.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Florence, KY?

For Entry Level Help Desk Support jobs in Florence, KY, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Florence, KY look for?

The top searched job categories for Entry Level Help Desk Support jobs in Florence, KY are:

What cities near Florence, KY are hiring for Entry Level Help Desk Support jobs?

Cities near Florence, KY with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Florence, KY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,029 per year, or $20.7 per hour.

IT Help Desk

Audit Tel

Cincinnati, OH • On-site

$38K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Why Us?
Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
IT Help Desk Technician
Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.
Skills and Qualifications
• Candidates should have previous experience working in Help Desk Support or IT Support.
• The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges
• Have the ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Experience in troubleshooting technical issues within telecommunications networks preferred
• Vendor Management skills
• Experience with ticketing systems
• Must be able to work in a fast paced environment with minimal supervision
• Must have outstanding customer service and teamwork skills
• Excellent written and verbal communications skills required
• Strong analytical ability
• After hours / On Call support is required
Career Level Required
Experienced (Non-Manager)
Experience Required
1 to 2 Years
Education Required
College preferred or High School
Job Status
Full Time
Benefits:
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Retirement Plan
  • Work From Home Days Provided

Schedule:
  • 8 hour shift
  • Monday to Friday
  • On-Call Rotation

Supplemental pay types:
  • Quarterly Bonuses and Quarterly Pay Increase

Starting Salary Range: $38,500 to $45,000

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