Entry Level Help Desk Analyst Jobs in Gilbert, AZ

We are seeking a full-time Runway Desk Support Specialist for Garmin's Scottsdale, AZ location. In this role, you will be responsible for collecting and analyzing aeronautical data; taking actionable steps to monitor, maintain, and implement safety critical changes into a worldwide airport database for real-time aircraft performance calculations. This positin requires an aviation background.

*This will be a 4/10 schedule and the working hours are Sunday to Wednesday 4am -2pm

• Monitor all incoming and active NOTAMs for airports identified in a runway database
• Analyze NOTAMs and other data sources to maintain the currency of a runway database
• Analyze incoming airport and runway data and filter appropriate information to pilots through NOTAM and into our aircraft performance systems and databases
• Assist in providing after-hours support related responses and can initially join customer teleconference bridges
• Review incoming emails to determine and provide solutions or escalated to other applicable teams
• Review changes to airport and runway characteristics, obstacle surveys, and navigation data via NOTAMs, AIPs, and other validated sources to maintain the currency of an Airport and Runway Database
• Conduct runway analysis for one-engine-inoperative emergency scenarios to optimize aircraft payload
• Meet regulatory requirements and/or support services that provide aircraft performance and database exports to our aviation customers
• Demonstrate quality standards and attention to detail to ensure data integrity and safety of flight
• Assist in identifying customer needs and resolving conflicts, apply solid judgement when escalation to other teams and/or leadership is needed
• Participate in customer interaction, technical responses, task resolution and escalation, and collaborate with other Garmin teams to resolve challenges
• Assist in collaborating with governing aviation authorities, airports, surveyors, and/or customers to ensure the accuracy of aeronautical information
• Demonstrate basic understanding of airport data
• Apply standards and procedures to accomplish tasks and maintain quality assurance
• Make decisions on priority and pertinence of information as it relates to aircraft performance
• Identify and report issues to team leadership
• Perform routine data entry and verification tasks
• Work collaboratively and professionally in a team environment with Garmin associates to achieve goals
• Learn how to use and apply appropriate tools as needed for this role
• Learn how other teams within the department operate to become a capable cross-functional partner
• Work a consistent and reliable schedule as identified by management

• Bachelor's Degree in Aviation, Business, or a relevant technical discipline OR an equivalent combination of education and relevant work experience
• Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule).
• An aviation background with a strong understanding of NOTAM's
• Demonstrated proficiency with PC applications and Windows Operating System (OS), and the ability to learn new software programs quickly
• Demonstrates strong and effective verbal, written, and interpersonal communication skills
• Demonstrates ability to complete well defined basic tasks and/or projects
• Must be detail-oriented and can work proactively and effectively with minimal supervision
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
• Ability to work and thrive in a technical environment
• Overtime, holiday, weekend work, shift work, and/or on-call work will be required

• Experience working in the aerospace/aviation industry
• Private Pilot, Navigator, Air Traffic Controller, Aeronautical Analyst, or Licensed Aircraft Dispatcher experience
• Understanding of Aeronautical navigation data and/or Instrument Flight Rules, Instrument Procedures, and the National Airspace System

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits