We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... As a Service Desk Analyst - Tier 1, you will be a key member of our Service Team, responsible for ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... As a Service Desk Analyst - Tier 1, you will be a key member of our Service Team, responsible for ...
IT Help Desk Intern
Acheson, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... analytical, troubleshooting and communication skills; • iPhones, Android devices and Tablets ...
IT Help Desk Intern
Acheson, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... analytical, troubleshooting and communication skills; • iPhones, Android devices and Tablets ...
IT Help Desk Intern
Edmonton, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... analytical, troubleshooting and communication skills; • iPhones, Android devices and Tablets ...
IT Help Desk Intern
Edmonton, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... analytical, troubleshooting and communication skills; • iPhones, Android devices and Tablets ...
This entry level role is designed for a recent undergraduate graduate who is interested in building ... Engagement Planning and Coordination: Assist with engagement planning by helping to develop project ...
This entry level role is designed for a recent undergraduate graduate who is interested in building ... Engagement Planning and Coordination: Assist with engagement planning by helping to develop project ...
Analyze issues, determine their severity, and prioritize or escalate complex technical problems ... Experience in technical support, IT, help desk, software support, or technology-focused customer ...
Analyze issues, determine their severity, and prioritize or escalate complex technical problems ... Experience in technical support, IT, help desk, software support, or technology-focused customer ...
In this role, you will help support One Port users by triaging inquiries, coordinating resolution ... Experience in a support analyst, application support, business support, service desk, technology ...
In this role, you will help support One Port users by triaging inquiries, coordinating resolution ... Experience in a support analyst, application support, business support, service desk, technology ...
... desk, project work, proactive maintenance, procurement, training, and ongoing support. To deliver ... We are a data driven company and analysis for decision making and overall strategy is ongoing.
Quick apply
... desk, project work, proactive maintenance, procurement, training, and ongoing support. To deliver ... We are a data driven company and analysis for decision making and overall strategy is ongoing.
In this role, you'll help individuals and families better understand the benefits and protection ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
In this role, you'll help individuals and families better understand the benefits and protection ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
In this role, you'll help individuals and families better understand the benefits and protection ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
In this role, you'll help individuals and families better understand the benefits and protection ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
Many of our most successful associates joined Leon's in entry level positions and with hard work ... Our collaborative approach to our business ensures a helpful, positive environment for all and ...
Many of our most successful associates joined Leon's in entry level positions and with hard work ... Our collaborative approach to our business ensures a helpful, positive environment for all and ...
Together, we help people, businesses, and society prosper in good times and be resilient in bad ... Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that ...
Together, we help people, businesses, and society prosper in good times and be resilient in bad ... Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that ...
Together, we help people, businesses, and society prosper in good times and be resilient in bad ... Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that ...
Together, we help people, businesses, and society prosper in good times and be resilient in bad ... Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that ...
Entry Level Help Desk Analyst information
What does an entry level help desk analyst do?
An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.
What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?
To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.
What are some common challenges an entry level help desk analyst might face in their first year?
Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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For Entry Level Help Desk Analyst jobs in Edmonton, AB, the most frequently searched job titles are:
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Service Desk Analyst - Tier 2
Edmonton, AB
Yardstick Technologies Inc
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 5 days ago
Job description
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business "WIN" and be part of a greater vision. Many small businesses trust us as their IT partner.
What You'll Be Doing:As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you.
What You'll Be Working On:
- Manage service tickets and provide resolution for escalated service tickets within our processes.
- Manage personal service ticket queue ensuring service requests are resolved with proper ticket prioritization and management.
- Complete change and incident request tickets.
- Work with vendors to complete service requests.
- Diagnose and resolve advanced issues.
- Effective time management and time tracking.
- Understand and follow Yardstick service operational standards, processes, and best practices.
- Participate in a rotating on-call schedule.
- Complete training and certifications required.
- May need to travel up to 20%.
What We're Looking For:
- Post-secondary education in Information Technology.
- 2+ years of experience working within IT.
- 2+ years of experience working with Windows Server Technologies.
- 2+ years of experience with Domains, GPOs, and Active Directory.
- 2+ years of experience working in a help desk environment.
- Responsible, self-motivated, detail-oriented, and a good communicator.
- Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
- Valid driver's license.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you're passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.