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Entry Level Help Desk Analyst Jobs in Baltimore, MD

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Serves as primary point of contact for all users in a help desk environment. * Generates user ... Performs data quality analysis and identifies approaches for improving data quality. * Supports ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and ... Helpdesk Analyst Location: Baltimore, MD, 21117 Duration: 1+ year * Prefer Tier 1 Help Desk ...

Stratum Networks

Help Desk Specialist - Level 2

Annapolis, MD · On-site

$74K - $101K/yr

  • Medical

  • Retirement

  • PTO

As our Help Desk Specialist 2 , your day-to-day responsibilities could include: * Develop an ... Analyze, log and track issue and problem tickets related to Intel ink application * Compile and ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... analysis, and some reporting. This team is the primary point of contact for IT inquiries that may ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... analysis, and some reporting. This team is the primary point of contact for IT inquiries that may ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... analysis, and some reporting. This team is the primary point of contact for IT inquiries that may ...

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Baltimore, MD

Entry Level Help Desk Analyst information

See Baltimore, MD salary details

$14

$23

$35

How much do entry level help desk analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level help desk analyst in Baltimore, MD is $23.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.73 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,785 per year, or $23.9 per hour.

Help Desk Analyst Level 1

Trigyn Technologies

Baltimore, MD • On-site

$20.25 - $27.75/hr

Contractor

Re-posted 13 days ago

Job description

Company Description

Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.

In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.

Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.

Job Description

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD.

This is a 6 - 12 month contract opportunity with possibility of extension.  It is a 40 hour a week position.  This position requires you to be on sight 40 hours a week.
Role Description:
Provides technical assistance, support, and advice to end users for hardware, software, and systems.
Provides hands-on technical assistance to business and technical users.
Investigates and resolves computer software and hardware problems of users.
Serves as a contact for level 1 support.
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determines whether problem is caused by hardware, software, or system.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards, and displays strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.

Qualifications

Years of Relevant Experience:
1 to 3 years field experience.
Preferred Education:
2 year associates degree or equivalent technical study.

BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!

Additional Information

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.


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