Description
Position at Glidewell Dental
Essential Functions (Technical Advisor) - 80%:
- Digital Treatment Planning
- Plans entry level complexity cases (tooth borne, minimal x-ray scatter, no anatomy concerns, , primarily single-tooth and up-to 3 units in one quarter.
- Verifies prescription product and information, e.g. implant, system, size, Surgical Kit etc.
- Evaluates cases thoroughly; advises doctors on which product is most beneficial to their needs.
- Utilizes CBCT/CT data, IOS data, digital treatment planning software (RealGUIDE).
- Evaluates alignment of scans for planning feasibility before implant placement.
- Delivers PDF report of surgical plan to doctor for review and advises on procedures with guidance from team members.
- Customer Service
- Resolves inquiries pertaining to guided surgery.
- Provides digital treatment planning information.
- Ensures customer retention and satisfaction.
- Provides online consultation for treatment planning as needed.
- Case/Pan management
- Triages cases into the production flow in a prompt manner.
- Creates folders in the shared drive.
- Maintains notes in GCX (Glidewell Customer Experience).
- Tracks all cases to ensure schedule is adhered to.
- Administrative
- Maintains security and integrity of digital Rx, MyAccount portal, share drive, and digital treatment planning (DTP) customer folders following the DTP standard operating procedures (SOP).
- Liaison between the Customer Service department, customers, and internal departments and divisions
- Generates and maintain reports as needed.
Essential Duties (Production) - 20%:
- Processes digital orders once electronic files are received; processes digital orders from IOS, My Account, or other programs from customers.
- Reviews and converts modeless scans from intraoral scanners (IOS).
- Repairs CAD files that cannot be imported due to improper scans or generate errors upon importing.
- Scans impression and/or models as needed.
- Cleans and post-print-processes of surgical guides as needed.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Minimum two (2) years of customer service experience.
- Minimum three (3) years of dental experience.
- RDA, DA, or CDT preferred.
- Implant experience, required.
- Dental CAD/CAM experience, preferred
- RealGUIDE, CoDiagnostics and/or 3 Shape Implant Studio (or equivalent) experience, preferred.
Pay Range: $24.25-$24.93/hr
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form. 
