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Entry Level Email Chat Support Jobs in Massachusetts

Boston Battery

Customer Service Administrator

Milford, MA · On-site

$25 - $28/hr

Monitor & keep current all channels of customer ordering, including phones, in-person, email, Chat ... Provide internal support to various departments * Other projects & tasks as assigned Qualifications ...

Boston Battery LLC

Customer Service Administrator

Milford, MA · On-site

$19.50 - $26/hr

Monitor & keep current all channels of customer ordering, including phones, in-person, email, Chat ... Provide internal support to various departments * Other projects & tasks as assigned Qualifications ...

Kforce Inc.

Accounting Clerk - Entry Level

Boston, MA · On-site

$19.50 - $25/hr

Support day-to-day accounting operations across AP, AR, and billing Assist with reconciliations and ... By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails ...

Kforce Inc

Accounting Clerk - Entry Level

Boston, MA · On-site

$19.50 - $25/hr

Support day-to-day accounting operations across AP, AR, and billing * Assist with reconciliations ... By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Massachusetts

Entry Level Email Chat Support information

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Massachusetts?

The most popular types of Email Chat Support jobs in Massachusetts are:

What are popular job titles related to Entry Level Email Chat Support jobs in Massachusetts?

For Entry Level Email Chat Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Entry Level Email Chat Support jobs in Massachusetts look for?

The top searched job categories for Entry Level Email Chat Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level Email Chat Support jobs?

Cities in Massachusetts with the most Entry Level Email Chat Support job openings:

Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Massachusetts as of July 2026, with employment types broken down into 52% Full Time, and 48% Contract. Highlights an 100% In-person job distribution.

Customer Solutions Representative

Fall River, MA • On-site

D2G Group LLC
See more jobs at D2G Group LLCexternal

$20/hr

Full-time

Re-posted 6 days ago

Job description

Customer Solutions Representative (Fully Remote)

 Full-Time | Monday-Friday

Are you someone who enjoys helping customers, solving problems, and staying organized in a fast-paced environment? We're looking for a Customer Solutions Representative to join our growing team. In this role, you'll provide exceptional customer support across multiple communication channels while managing several systems at once to ensure every customer receives accurate, timely, and professional service.

This is a fully remote position. Candidates local to the Fall River, MA area will be expected to report to our office on their first day for onboarding and equipment pickup.

Schedule

Regular Schedule (After Training)

  • Monday-Friday

  • 11:30 AM - 8:00 PM EST

  • No weekends

Training Schedule (First 2 Weeks)

  • Monday-Friday

  • 10:30 AM - 7:00 PM EST

What You'll Do

  • Assist customers via phone, email, chat, and internal ticketing systems.

  • Process customer orders, updates, and transactions accurately across multiple business systems.

  • Research and resolve customer questions while maintaining a high level of professionalism.

  • Navigate CRM, order management, and communication platforms simultaneously.

  • Collaborate with Logistics, Sales, Accounting, Technical Support, and other internal teams to resolve customer issues.

  • Document customer interactions accurately and maintain detailed records.

  • Identify customer needs and recommend additional products or services when appropriate.

  • Prioritize multiple tasks while meeting productivity, quality, and customer satisfaction goals.

  • Escalate complex issues when necessary while taking ownership of customer follow-up.

  • Contribute ideas to improve processes and enhance the overall customer experience.

What We're Looking For

  • High school diploma or equivalent.

  • 2+ years of customer service experience, preferably in a fast-paced, multi-channel environment.

  • Excellent verbal and written communication skills.

  • Strong computer skills with the ability to quickly learn multiple software systems.

  • Experience using CRM platforms, order management systems, or similar business applications is preferred.

  • Outstanding attention to detail and accuracy.

  • Strong multitasking, organizational, and time management skills.

  • Ability to remain calm and professional while managing a high volume of customer interactions.

  • Self-motivated with strong problem-solving skills and a positive attitude.

Remote Work Requirements

To be successful in this remote role, employees must have:

  • A dedicated, quiet workspace that is free from distractions during working hours.

  • The ability to work without interruptions from household members, visitors, or other non-work-related activities.

  • Reliable high-speed internet capable of supporting video meetings and business systems.

  • A professional work environment that allows for confidential customer conversations.

  • A headset and the ability to work from a dual-monitor computer setup.

Compensation & Benefits

  • Compensation: Starting at $20.00 per hour. The final rate of pay will be determined based on the candidate's experience, skills, qualifications, and internal equity, in accordance with applicable Massachusetts law.

  • Full-time, Monday-Friday schedule.

  • Fully remote position.

  • Competitive benefits package.

  • Opportunity to join a collaborative team focused on delivering outstanding customer experiences.

Please Note

This is a customer-facing remote position. Applicants must have a professional, distraction-free home office environment that allows them to work without interruptions during scheduled work hours. Local candidates will report to our Fall River, MA office on their first day for onboarding and equipment pickup. All new hires must be available to attend the two-week training program Monday-Friday from 10:30 AM-7:00 PM EST before transitioning to their regular schedule of 11:30 AM-8:00 PM EST.

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