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Entry Level Duke Energy Outage Jobs in Virginia (NOW HIRING)

Utility Dispatcher

Norfolk, VA · On-site

$26.50 - $27.50/hr

Operations Center Analyst / Utility Dispatcher (Entry Level) Location: Norfolk, VA (100% Onsite ... This is a fully onsite role supporting outage and non-outage operations, including monitoring and ...

Entry Level Duke Energy Outage information

What is the difference between Entry Level Duke Energy Outage vs Entry Level Duke Energy Customer Service Representative?

AspectEntry Level Duke Energy Outage

Entry Level Duke Energy Outage roles focus on identifying, reporting, and managing power outages, requiring technical knowledge of electrical systems and safety protocols. In contrast, Entry Level Duke Energy Customer Service Representatives handle customer inquiries, billing issues, and service requests, emphasizing communication skills and customer service experience. Both roles are entry-level, work in the utility industry, and may require similar certifications like safety training, but they differ in daily tasks and technical requirements.

What are the most commonly searched types of Duke Energy Outage jobs in Virginia?

The most popular types of Duke Energy Outage jobs in Virginia are:

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For Entry Level Duke Energy Outage jobs in Virginia, the most frequently searched job titles are:

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The top searched job categories for Entry Level Duke Energy Outage jobs in Virginia are:

Infographic showing various Entry Level Duke Energy Outage job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Utility Dispatcher

Managed Staffing

Norfolk, VA • On-site

$26.50 - $27.50/hr

Contractor

Re-posted 19 days ago


Job description

Operations Center Analyst / Utility Dispatcher (Entry Level)

Location: Norfolk, VA (100% Onsite)
Work Schedule: Rotating shift work on a 6-week schedule, including weekends and holidays as required
 


Job Summary

Seeking entry-level Operations Analysts to support its Operations Center East in Norfolk, VA. This is a fully onsite role supporting outage and non-outage operations, including monitoring and dispatching trouble calls, analyzing outage data, prioritizing emergency work, and communicating with customers and internal teams.

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience, who can work in a fast-paced, high-pressure environment with changing priorities.


Key Responsibilities
  • Monitor, analyze, and dispatch outage and trouble calls in real time

  • Determine outage locations and appropriate response actions

  • Prioritize emergency, outage, and non-outage work for first responders

  • Analyze large data sets from multiple systems to develop action plans

  • Communicate directly with customers to assess and troubleshoot power issues

  • Provide operational support to internal and external stakeholders

  • Accurately document activities and decisions in operational systems

  • Work rotating shifts, including nights, weekends, and holidays as required


Required Skills & Qualifications
  • Ability to manage multiple tasks end-to-end in a fast-changing environment

  • Strong analytical and decision-making skills under pressure

  • Experience analyzing large data sets from multiple sources

  • Strong customer service skills with hands-on operational support experience

  • Prior dispatch experience (utilities operations centers, 911 centers, or similar)

  • Excellent verbal and written communication skills

  • Ability to collaborate effectively across cross-functional teams


Preferred Experience
  • Prior experience in:

    • Utilities operations centers

    • 911 or emergency dispatch centers

    • Power, gas, water, or energy operations