... - Entry Level The Field Operations Dispatch department at Home Water is the heart of the organization. It focuses on all the activities happening out on the field, supporting technicians and ...
... - Entry Level The Field Operations Dispatch department at Home Water is the heart of the organization. It focuses on all the activities happening out on the field, supporting technicians and ...
Track & Trace Coordinator
Hamilton, ON · On-site
Qualifications Required * Entry level or 1-2 years of experience in logistics, transportation, dispatch, or customer service. * Strong organizational and multitasking skills. * Excellent verbal and ...
Quick apply
Track & Trace Coordinator
Hamilton, ON · On-site
Qualifications Required * Entry level or 1-2 years of experience in logistics, transportation, dispatch, or customer service. * Strong organizational and multitasking skills. * Excellent verbal and ...
Provide technical product expertise to sales, dispatch, and operations. * Demonstrate a commitment ... This is an entry-level position that gives a good opportunity to build a solid career at Amrize.
Provide technical product expertise to sales, dispatch, and operations. * Demonstrate a commitment ... This is an entry-level position that gives a good opportunity to build a solid career at Amrize.
Quality Control Technician
Brantford, ON · On-site
Provide technical product expertise to sales, dispatch, and operations. * Demonstrate a commitment ... This is an entry-level position that gives a good opportunity to build a solid career at Amrize.
Quality Control Technician
Brantford, ON · On-site
Provide technical product expertise to sales, dispatch, and operations. * Demonstrate a commitment ... This is an entry-level position that gives a good opportunity to build a solid career at Amrize.
Entry Level Dispatch information
What is an entry level dispatch?
Entry level dispatch jobs involve coordinating and communicating information between parties, often in industries like transportation, emergency services, or logistics. Dispatchers are responsible for taking calls, recording details, and assigning personnel or vehicles to appropriate locations. At the entry level, these roles typically require strong communication skills, attention to detail, and the ability to multitask under pressure. Many employers provide on-the-job training to help new dispatchers learn company protocols and relevant technologies.
What are the key skills and qualifications needed to thrive as an entry level dispatcher?
To thrive as an Entry Level Dispatcher, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and basic computer applications is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills in this role. These skills ensure efficient coordination, timely response to service calls, and reliable support for both field staff and customers.
What are some common challenges faced by entry level dispatchers and how can they be managed?
Entry level dispatchers often face challenges such as managing high call volumes, prioritizing urgent requests, and maintaining accuracy under pressure. Effective communication, strong multitasking abilities, and familiarity with dispatch software are essential for success. New dispatchers benefit from thorough onboarding, mentorship from experienced colleagues, and continuous practice with real-time scenarios. Proactively seeking feedback and staying organized can help manage stress and improve performance over time.
What is the difference between Entry Level Dispatch vs Customer Service Representative?
| Aspect | Entry Level Dispatch | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; basic communication skills | High school diploma or equivalent; strong communication skills |
| Work Environment | Logistics, transportation, or delivery settings | Call centers, retail, or service industries |
| Employer & Industry Usage | Transportation, logistics, delivery companies | Retail, telecom, service providers |
| Common Search & Comparison | Entry Level Dispatch vs Customer Service Representative |
Entry Level Dispatch roles focus on coordinating transportation and delivery schedules, requiring organizational skills and basic communication. Customer Service Representatives handle client inquiries and support, emphasizing communication and problem-solving. While both roles involve customer interaction, dispatch positions are more logistics-oriented, whereas customer service roles are client-focused across various industries.
What are popular job titles related to Entry Level Dispatch jobs in Hamilton, ON?
For Entry Level Dispatch jobs in Hamilton, ON, the most frequently searched job titles are:
What cities near Hamilton, ON are hiring for Entry Level Dispatch jobs?
Cities near Hamilton, ON with the most Entry Level Dispatch job openings:
Job description
Job Title: Dispatcher / Field Operations Agent - Entry Level
The Field Operations Dispatch department at Home Water is the heart of the organization. It focuses on all the activities happening out on the field, supporting technicians and installers through managing availability and schedules, assigning service appointments, and validating paperwork. It also manages the shipment of goods to customers as well as scheduling services with customers and collection of payment in select circumstances over the phone.
The team is focused on reliable and timely execution. We run daily and weekly processes to keep the business moving. We identify and resolve issues and recommend process improvements. Our operations our open to the Field Tech's and customers 7 days a week, starting promptly 9 AM CST thru 7 PM CST.
Job Summary:
The Dispatcher shall be responsible for daily interactions with our North American field service technicians / installers and the end user or consumer i.e. customer. This involves preparation to ensure jobs are well defined, real-time support i.e. "rapid fire support" with inbound calls, outbound calls, incoming an outgoing text messages and What's App messaging requiring immediate response while jobs are being executed, and wrap-up work to ensure jobs are closed out in our Salesforce Field Service Lightning (FSL) system. The Dispatcher interacts with technicians/installers as well as other internal team members such as Customer Service, Finance, and Operations staff and lastly most importantly the customer (end consumer) on an at-need rapid fire basis. The job does involve shift work to support live operations in North America.
Responsibilities include, but are not limited to:
Handle inbound text messaging, response times, 8-10 seconds reply, inbound call answering within a Service Level Performance of 90% within 60 seconds being the goal.
Handle upwards of 400 customer calls in and outbound in a month which does not include text message responses, What's App Interactions with Technicians and other MS Teams Customer Service and Sales Department inquires. All of which are a real - time rapid response environment with a pleasant solutions-oriented attitude with polite servant minded mannerisms and delivery thereof communication style.
Provide real-time "rapid response" support to technicians as they work through a fast-paced and changing schedule.
Make "on the fly" and "rapid response" communications to schedule and reschedule appointments driven by either the technician interactions with dispatch or via direct consumer interaction, ensuring items are handled in a please and accommodating customer service manner, again to both the internal (technician) and external buying consumer.
Review and adjust the auto-generated daily job schedules for each technician to ensure that work is distributed in a fair and efficient way to minimize unproductive time/cost. This requires a willingness to learn local geography and monitor road conditions in the geography being worked.
Troubleshoot technical and logistical issues in real time and make decisions regarding whether/how to proceed with jobs based on established business rules. Interaction with technicians is primarily via online chat (Salesforce, MS Teams or What's App Chatter) and may also include telephone/videoconference contacts.
Review records for completed jobs to ensure all steps were completed and information was gathered. Perform Work Order and Service appointment checklist and completion for each appointment in the moment a appointment is completed to identify any missing tasks and prevention of revenue recognition.
Review records for incomplete jobs and ensure the required actions are taken to close them out. Maintaining accurate data within our Salesforce system is critical to delivering good service to customers and allowing for accurate measurement of our business.
Follow direction of the Team Lead Captain of the Dispatch team as well as the most senior Dispatch members to ensure your individual onboarding is successful.
Take ownership for the teams results and participate in team KPI score cards and performance standards, including an not limited to stack ranking performance metrics of each team member for visibility of striving to improve the overall departments performance.
Team player and servant attitude to the field technician team needing support with customers.
Performs other relevant functions that maybe assigned from time to time.
Required Skills:
Extremely clear written and verbal English & Spanish communication.
Clear reasoning and problem-solving skills, with a desire to deliver great customer experiences, BOTH to the internal (tech) and external customer, i.e. the buying customer
Attention to detail demonstrated through past work involving daily processes and complex systems
Possess a demeanor that is pleasant and solutions-oriented attitude in mannerisms and delivery.
Has a great sense of urgency and the ability to toggle back and forth with rapid response processes, from text, to calls inbound and outbound calling and live "What's App interaction" at a "rapid fire pace'!
Team Player, willing to listen to "understand" how to be better and handle volume vs. listening to respond, albeit becoming a "owner mentality to the teams cohesive work and production gpals.
Ability to give direction to customer or technicians in problem solving with transactions and interaction; learn the product and process to thoroughly understand solutions support to both parties
Have good understanding of North American geography
Has at a minimum an intermediate knowledge of the MS Office suite of applications
Desirable Skills:
Experience in customer service or other roles involving live interactions in English & Spanish, able to fluently go back and forth quickly
Experience in roles requiring scheduling of appointments
Experience working with Salesforce CRM
Experience working with Salesforce Field Service Lightning
Compensation: $25.00 CAD Per Hour
Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code.
This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.
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About Just Energy
Sourced by ZipRecruiter
Industry
Utilities
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1997