Job Title : Dispatcher / Field Operations Agent - Entry Level The Field Operations Dispatch ... Sales Department inquires. All of which are a real - time rapid response environment with a ...
Job Title : Dispatcher / Field Operations Agent - Entry Level The Field Operations Dispatch ... Sales Department inquires. All of which are a real - time rapid response environment with a ...
Entry Level Direct Sales information
What is an entry level direct sales job?
Entry level direct sales jobs are positions where individuals sell products or services directly to customers, often outside of a traditional retail environment. These roles typically involve meeting sales targets, demonstrating products, and building relationships with clients. Entry level means that prior sales experience is usually not required, and employers often provide training. These jobs can be found in industries like telecommunications, insurance, and consumer goods. Success in direct sales relies on strong communication skills, motivation, and the ability to handle rejection.
What are the key skills and qualifications needed to thrive as an entry level direct sales representative?
To thrive as an Entry Level Direct Sales Representative, you need strong interpersonal skills, basic sales knowledge, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic Microsoft Office tools is often required. Outstanding communication, resilience, and goal-oriented motivation help individuals excel in building client relationships and handling rejection. These skills and qualities are important because they drive sales performance, support customer satisfaction, and lay the foundation for long-term career growth in sales.
What are some common challenges faced by entry level direct sales representatives, and how can they be overcome?
Entry-level direct sales representatives often encounter challenges such as handling rejection, building a customer base from scratch, and mastering effective communication techniques. Overcoming these hurdles typically involves persistence, seeking feedback from experienced team members, and consistently refining sales pitches. Many companies provide mentorship programs and ongoing training to help new reps develop resilience and improve their selling skills. Regular team meetings and performance reviews also offer opportunities for learning and growth.
What are the most commonly searched types of Direct Sales jobs in Toronto, ON?
The most popular types of Direct Sales jobs in Toronto, ON are:
Key responsibilities
Handle inbound and outbound customer calls, texts, and messaging to support field technicians and customers in real-time.
Review and adjust daily job schedules for technicians to ensure efficient work distribution and minimal unproductive time.
Troubleshoot technical and logistical issues during job execution and make decisions to proceed or reschedule based on established business rules.
Job description
Job Title: Dispatcher / Field Operations Agent - Entry Level
The Field Operations Dispatch department at Home Water is the heart of the organization. It focuses on all the activities happening out on the field, supporting technicians and installers through managing availability and schedules, assigning service appointments, and validating paperwork. It also manages the shipment of goods to customers as well as scheduling services with customers and collection of payment in select circumstances over the phone.
The team is focused on reliable and timely execution. We run daily and weekly processes to keep the business moving. We identify and resolve issues and recommend process improvements. Our operations our open to the Field Tech's and customers 7 days a week, starting promptly 9 AM CST thru 7 PM CST.
Job Summary:
The Dispatcher shall be responsible for daily interactions with our North American field service technicians / installers and the end user or consumer i.e. customer. This involves preparation to ensure jobs are well defined, real-time support i.e. "rapid fire support" with inbound calls, outbound calls, incoming an outgoing text messages and What's App messaging requiring immediate response while jobs are being executed, and wrap-up work to ensure jobs are closed out in our Salesforce Field Service Lightning (FSL) system. The Dispatcher interacts with technicians/installers as well as other internal team members such as Customer Service, Finance, and Operations staff and lastly most importantly the customer (end consumer) on an at-need rapid fire basis. The job does involve shift work to support live operations in North America.
Responsibilities include, but are not limited to:
Handle inbound text messaging, response times, 8-10 seconds reply, inbound call answering within a Service Level Performance of 90% within 60 seconds being the goal.
Handle upwards of 400 customer calls in and outbound in a month which does not include text message responses, What's App Interactions with Technicians and other MS Teams Customer Service and Sales Department inquires. All of which are a real - time rapid response environment with a pleasant solutions-oriented attitude with polite servant minded mannerisms and delivery thereof communication style.
Provide real-time "rapid response" support to technicians as they work through a fast-paced and changing schedule.
Make "on the fly" and "rapid response" communications to schedule and reschedule appointments driven by either the technician interactions with dispatch or via direct consumer interaction, ensuring items are handled in a please and accommodating customer service manner, again to both the internal (technician) and external buying consumer.
Review and adjust the auto-generated daily job schedules for each technician to ensure that work is distributed in a fair and efficient way to minimize unproductive time/cost. This requires a willingness to learn local geography and monitor road conditions in the geography being worked.
Troubleshoot technical and logistical issues in real time and make decisions regarding whether/how to proceed with jobs based on established business rules. Interaction with technicians is primarily via online chat (Salesforce, MS Teams or What's App Chatter) and may also include telephone/videoconference contacts.
Review records for completed jobs to ensure all steps were completed and information was gathered. Perform Work Order and Service appointment checklist and completion for each appointment in the moment a appointment is completed to identify any missing tasks and prevention of revenue recognition.
Review records for incomplete jobs and ensure the required actions are taken to close them out. Maintaining accurate data within our Salesforce system is critical to delivering good service to customers and allowing for accurate measurement of our business.
Follow direction of the Team Lead Captain of the Dispatch team as well as the most senior Dispatch members to ensure your individual onboarding is successful.
Take ownership for the teams results and participate in team KPI score cards and performance standards, including an not limited to stack ranking performance metrics of each team member for visibility of striving to improve the overall departments performance.
Team player and servant attitude to the field technician team needing support with customers.
Performs other relevant functions that maybe assigned from time to time.
Required Skills:
Extremely clear written and verbal English & Spanish communication.
Clear reasoning and problem-solving skills, with a desire to deliver great customer experiences, BOTH to the internal (tech) and external customer, i.e. the buying customer
Attention to detail demonstrated through past work involving daily processes and complex systems
Possess a demeanor that is pleasant and solutions-oriented attitude in mannerisms and delivery.
Has a great sense of urgency and the ability to toggle back and forth with rapid response processes, from text, to calls inbound and outbound calling and live "What's App interaction" at a "rapid fire pace'!
Team Player, willing to listen to "understand" how to be better and handle volume vs. listening to respond, albeit becoming a "owner mentality to the teams cohesive work and production gpals.
Ability to give direction to customer or technicians in problem solving with transactions and interaction; learn the product and process to thoroughly understand solutions support to both parties
Have good understanding of North American geography
Has at a minimum an intermediate knowledge of the MS Office suite of applications
Desirable Skills:
Experience in customer service or other roles involving live interactions in English & Spanish, able to fluently go back and forth quickly
Experience in roles requiring scheduling of appointments
Experience working with Salesforce CRM
Experience working with Salesforce Field Service Lightning
Compensation: $25.00 CAD Per Hour
Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code.
This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.
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About Just Energy
Sourced by ZipRecruiter
Industry
Utilities
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1997