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Entry Level Desktop Support Jobs in Lanham, MD (NOW HIRING)

Forbright Bank

Service Desk Technician

Chevy Chase, MD · Hybrid

$70K - $77K/yr

Provide help desk support including ticket management * Primary resource for desktop and ... (entry level qualifications) to $77,000 (highly experienced). POSITION REQUIREMENTS: We are ...

Forbright Bank

Service Desk Technician

Chevy Chase, MD · Hybrid

$70K - $77K/yr

Provide help desk support including ticket management * Primary resource for desktop and ... (entry level qualifications) to $77,000 (highly experienced). POSITION REQUIREMENTS: We are ...

Forbright Bank

Service Desk Technician

Chevy Chase, MD · On-site

$70K - $77K/yr

Provide help desk support including ticket management * Primary resource for desktop and ... (entry level qualifications) to $77,000 (highly experienced). POSITION REQUIREMENTS: We are ...

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All JobsDesktop Support JobsEntry Level Desktop Support JobsEntry Level Desktop Support Jobs in Lanham, MD

Entry Level Desktop Support information

See Lanham, MD salary details

$10

$27

$45

How much do entry level desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level desktop support in Lanham, MD is $27.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.82 per hour, depending on experience, location, and employer.

What is an entry level desktop support?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What does an entry level desktop support do?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

What are the key skills and qualifications needed to thrive in entry level desktop support?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What are the most commonly searched types of Desktop Support jobs in Lanham, MD?

The most popular types of Desktop Support jobs in Lanham, MD are:

What are popular job titles related to Entry Level Desktop Support jobs in Lanham, MD?

For Entry Level Desktop Support jobs in Lanham, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Desktop Support jobs in Lanham, MD look for?

The top searched job categories for Entry Level Desktop Support jobs in Lanham, MD are:

What cities near Lanham, MD are hiring for Entry Level Desktop Support jobs?

Cities near Lanham, MD with the most Entry Level Desktop Support job openings:

Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Lanham, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,197 per year, or $27 per hour.

Service Desk Technician with Security Clearance

Summit Human Capital

Andrews Air Force Base, MD • On-site

Other

Re-posted 21 days ago

Job description

Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to Andrews AFB, Maryland. Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, and web support.
Respond to customer inquiries by identifying issues, troubleshooting Level 1 technical problems, and resolving incidents whenever possible.
Create, update, and manage support tickets within the organization's ticketing system.
Diagnose and troubleshoot issues related to hardware, software, operating systems, applications, desktops, laptops, mobile devices, printers, and telecommunications equipment.
Escalate unresolved issues to the appropriate support teams while ensuring complete and accurate documentation.
Monitor assigned tickets, provide regular status updates, and communicate effectively with users throughout the support process.
Coordinate hardware warranty replacements and assist with determining when equipment replacement is appropriate.
Verify issue resolution with users before closing support tickets.
Maintain accurate records of troubleshooting steps, resolutions, and customer communications.
Deliver professional, courteous customer service and maintain strong verbal and written communication with end users. Required Qualifications:
US Citizenship and active Secret or Top Secret clearance.
Associate degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Business, Mathematics, Natural Sciences, Social Sciences, or a related technical field, or completion of an accredited technical training or certification program.
No prior professional experience is required. This is an entry-level opportunity.
Two (2) years of relevant technical support experience may be substituted for the educational requirement. Preferred Skills:
Strong customer service and interpersonal communication skills.
Basic understanding of Windows operating systems, computer hardware, and common software applications.
Familiarity with troubleshooting desktops, laptops, printers, and mobile devices.
Ability to diagnose technical issues, prioritize work, and follow established support procedures.
Experience using or willingness to learn IT service management (ITSM) or ticketing systems.
Ability to work independently while collaborating effectively with technical support teams.
SUMMIT HUMAN CAPITAL logo

About SUMMIT HUMAN CAPITAL

Sourced by ZipRecruiter

Summit Human Capital specializes in providing IT human capital solutions to a diverse portfolio of industries including: Information Technology, Healthcare, Government Services (Federal and SLED), Legal, Logistics and more.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Richmond, VA, US

Year founded

2018

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