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Entry Level Debt Collection Call Center Jobs in Portage, IN

Firstsource

Healthcare Collections Specialist

La Porte, IN · On-site

$17.25 - $23.25/hr

... Fair Debt Collection Practices Act (FDCPA). * Understand and agree to follow federal laws on ... Work from Office, virtual Call Center environment. * Must be able to sit for extended periods of ...

EDGEWATER HEALTH

Patient Access Supervisor

Gary, IN

... or call center staff. * Strong working knowledge of insurance eligibility and benefits, basic revenuecycle concepts, and frontend collection practices. * Experience using electronic health record ...

Goldbelt

Customer Service Representative III

Chicago, IL · On-site

$21.64 - $30.29/hr

The General Services Administration (GSA) is seeking call center services to support the GSA Office ... Provide operational guidance to entry-level representatives Qualifications Necessary Skills and ...

Powers Health

Collector

Munster, IN · On-site

$18.50 - $24.50/hr

Maximizes the Hospitals' cash flow and minimizes the Hospitals' bad debt expenses. Contacts ... Call center, telephone work experience and cash collections experience required. * Experience in a ...

Powers Health

Collector

Munster, IN · On-site

$19.23 - $29.05/hr

Maximizes the Hospitals' cash flow and minimizes the Hospitals' bad debt expenses. Contacts ... Call center, telephone work experience and cash collections experience required. * Experience in a ...

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Entry Level Debt Collection Call Center information

See Portage, IN salary details

$6

$21

$33

How much do entry level debt collection call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for entry level debt collection call center in Portage, IN is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $26.25 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Debt Collection Call Center vs Customer Service Representative?

AspectEntry Level Debt Collection Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic communication skillsHigh school diploma, strong communication skills
Work EnvironmentCall center setting, high call volume, debt recovery focusCall center or office, general customer support
Employer & Industry UsageFinancial institutions, collection agenciesRetail, telecom, service industries
Common Search & ComparisonYesNo

Entry Level Debt Collection Call Center roles focus on recovering unpaid debts, often involving specific regulations and collections procedures. Customer Service Representatives handle general inquiries and support, with broader responsibilities. While both roles require communication skills and call center experience, debt collection positions emphasize debt recovery techniques and compliance, making them distinct in purpose and environment.

What are popular job titles related to Entry Level Debt Collection Call Center jobs in Portage, IN?

For Entry Level Debt Collection Call Center jobs in Portage, IN, the most frequently searched job titles are:

What job categories do people searching Entry Level Debt Collection Call Center jobs in Portage, IN look for?

The top searched job categories for Entry Level Debt Collection Call Center jobs in Portage, IN are:

What cities near Portage, IN are hiring for Entry Level Debt Collection Call Center jobs?

Cities near Portage, IN with the most Entry Level Debt Collection Call Center job openings:

Entry Level Debt Collection Call Center jobs near you
Infographic showing various Entry Level Debt Collection Call Center job openings in Portage, IN as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $43,881 per year, or $21.1 per hour.

Healthcare Collections Specialist

La Porte, IN • On-site

Firstsource
IT Services

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

29th of 72 rated call and contact centers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Firstsourceexternal

$17.25 - $23.25/hr

Full-time

Re-posted 28 days ago

Job description

SCHEDULE: Monday through Friday 8am to 5pm CST (8 hours Shift)
Onsite at LaPorte, IN
GENERAL SUMMARY:
The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables.
Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
  • Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information
  • Maintain a confidential and orderly remote work area.
  • Assist with obtaining and updating debtors contact information in client systems
  • Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office.
  • Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office.
  • Work closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day.
  • Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals.
  • Work virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies.
  • Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA).
  • Understand and agree to follow federal laws on collection practices

Additional Duties and Responsibilities:
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Assist with other projects as assigned by management

Educational/Vocational/Previous Experience Recommendations:
  • High school diploma or equivalent is required
  • Collection's experience is preferred
  • 6 months customer service experience
  • Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
  • Ability to always present oneself in a courteous and professional manner
  • Ability to stay on task with little or no management supervision
  • Demonstrate initiative and creativity in fulfilling job responsibilities
  • Capacity to prioritize multiple tasks using time management and organizational skills.
  • Proficient PC knowledge and the ability to type 30-40 wpm.

Working Conditions:
  • Work from Office, virtual Call Center environment.
  • Must be able to sit for extended periods of time.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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