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Entry Level Debt Collection Call Center Jobs in Kennewick, WA

Kadlec Regional Medical Center

Urology

Richland, WA

$138K - $184K/yr

Provide innovative care as a full-timewith Kadlec Regional Medical Center's fast-paced Urology team ... Responsibilities of this role include emergency dept call, OR first assist, and outpatient clinic.

Kadlec Regional Medical Center

Urology

Richland, WA

$138K - $184K/yr

Join our dynamic Urology team as a full-time provider at a leading medical center in Richland ... Your role will encompass emergency department call, assisting in the operating room, and outpatient ...

Kadlec Regional Medical Center

Urology

Richland, WA

$138K - $184K/yr

Join our dynamic Urology team as a full-time provider at a leading medical center in Richland ... Your role will encompass emergency department call, assisting in the operating room, and outpatient ...

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All JobsDebt Collection Call Center JobsEntry Level Debt Collection Call Center JobsEntry Level Debt Collection Call Center Jobs in Kennewick, WA

Entry Level Debt Collection Call Center information

See Kennewick, WA salary details

$7

$23

$36

How much do entry level debt collection call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level debt collection call center in Kennewick, WA is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $28.99 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Debt Collection Call Center vs Customer Service Representative?

AspectEntry Level Debt Collection Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic communication skillsHigh school diploma, strong communication skills
Work EnvironmentCall center setting, high call volume, debt recovery focusCall center or office, general customer support
Employer & Industry UsageFinancial institutions, collection agenciesRetail, telecom, service industries
Common Search & ComparisonYesNo

Entry Level Debt Collection Call Center roles focus on recovering unpaid debts, often involving specific regulations and collections procedures. Customer Service Representatives handle general inquiries and support, with broader responsibilities. While both roles require communication skills and call center experience, debt collection positions emphasize debt recovery techniques and compliance, making them distinct in purpose and environment.

What are popular job titles related to Entry Level Debt Collection Call Center jobs in Kennewick, WA?

For Entry Level Debt Collection Call Center jobs in Kennewick, WA, the most frequently searched job titles are:

What job categories do people searching Entry Level Debt Collection Call Center jobs in Kennewick, WA look for?

The top searched job categories for Entry Level Debt Collection Call Center jobs in Kennewick, WA are:

What cities near Kennewick, WA are hiring for Entry Level Debt Collection Call Center jobs?

Cities near Kennewick, WA with the most Entry Level Debt Collection Call Center job openings:

Entry Level Debt Collection Call Center jobs near you
Infographic showing various Entry Level Debt Collection Call Center job openings in Kennewick, WA as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $48,476 per year, or $23.3 per hour.

Call Center Representative

Good Shepherd Health Care System

Hermiston, OR • On-site

$22.93 - $35.12/hr

Other

Medical, Dental, Vision

Posted 18 days ago

Job description

Call Center Representative

Overview Medical, Dental & Vision benefits paid by Employer! Wage Range: $22.93 - $35.12 The Call Center Representative is responsible for providing exceptional customer service and operational support for patients contacting the clinic via phone or other digital communication platforms. This position ensures efficient appointment scheduling, accurate collection and entry of patient demographic and insurance information, and appropriate routing of clinical messages to providers and staff. The representative supports multiple outpatient medical clinics and serves as the front line of communication for patients seeking care. Under the direction of the Call Center Supervisor, the Call Center Representative works collaboratively with clinic teams to enhance patient access, streamline communication, and uphold a high standard of service.

Responsibilities

  • Collects/Verifies patient demographic and insurance information and accurately inputs this information into the Electronic Health Record (EHR).
  • Correct schedules and/or cancels and/or reschedules all patient appointments in multiple departments according to practice guidelines, either by phone or the EHR.
  • Provides patients with accurate information regarding visit preparation, location, and provider instructions.
  • Verifies referral and authorization status as appropriate.
  • Answers inbound calls within established timelines.
  • Accurately documents and routes messages per established workflows, ensuring all necessary information is gathered and documented following practice guidelines.
  • Communicates clearly and professionally with patients, family members, and care team members.
  • Uses empathy and professionalism when handling sensitive or challenging interactions.
  • Collaborates with clinic teams to ensure appropriate follow-up and communication regarding scheduling, messages, or patient needs.
  • Maintains awareness of provider availability, clinic closures, and scheduling changes.
  • Updates and maintains patient charts with appointment confirmations, insurance verification, and communication history.
  • Participate in call center meetings, training, and quality improvement initiatives.
  • Supports extended hours, evening, or weekend shifts if required for call center coverage.
  • Performs other administrative support duties as assigned.

Qualifications

  • Education Required: High school diploma or equivalent
  • Experience Required: Minimum two (2) years' experience in medical administrative support, or medical office coordination.
  • Other: Strong attention to detail with excellent time management and organizational skills. Clear, effective communication with multidisciplinary teams and external vendors. Proficient in Epic, Microsoft Office Suite, and other organization scheduling tools. Ability to prioritize tasks and adapt in a fast-paced surgical environment.

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Occasional walking, standing, bending, or lifting light office items (up to 25 pounds). Visual acuity to view computer screens and read detailed financial documents. Ability to communicate effectively in person, by phone, and electronically. May be required to move throughout the healthcare facility, including administrative and clinical areas.

Working Conditions: This position operates in a professional office setting within a healthcare facility. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work. While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments. As such, there is a potential for exposure to infectious diseases. The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety.

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