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Entry Level Debt Collection Call Center Jobs in Chesterfield, VA

Abbott

Business Support Specialist

Richmond, VA · On-site

$16.85 - $33.75/hr

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an ... Bachelor's degree OR 2+ years of experience in customer service, call center operations, business ...

Abbott

Business Support Specialist

Richmond, VA · On-site

$16.85 - $33.75/hr

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an ... Bachelor's degree OR 2+ years of experience in customer service, call center operations, business ...

Abbott

Business Support Specialist

Richmond, VA

$16.85 - $33.75/hr

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an ... Bachelor's degree OR 2+ years of experience in customer service, call center operations, business ...

Abbott

Business Support Specialist

Richmond, VA · On-site

$16.85 - $33.75/hr

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an ... Bachelor's degree OR 2+ years of experience in customer service, call center operations, business ...

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All JobsDebt Collection Call Center JobsEntry Level Debt Collection Call Center JobsEntry Level Debt Collection Call Center Jobs in Chesterfield, VA

Entry Level Debt Collection Call Center information

See Chesterfield, VA salary details

$6

$21

$34

How much do entry level debt collection call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level debt collection call center in Chesterfield, VA is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.21 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Debt Collection Call Center vs Customer Service Representative?

AspectEntry Level Debt Collection Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic communication skillsHigh school diploma, strong communication skills
Work EnvironmentCall center setting, high call volume, debt recovery focusCall center or office, general customer support
Employer & Industry UsageFinancial institutions, collection agenciesRetail, telecom, service industries
Common Search & ComparisonYesNo

Entry Level Debt Collection Call Center roles focus on recovering unpaid debts, often involving specific regulations and collections procedures. Customer Service Representatives handle general inquiries and support, with broader responsibilities. While both roles require communication skills and call center experience, debt collection positions emphasize debt recovery techniques and compliance, making them distinct in purpose and environment.

What are popular job titles related to Entry Level Debt Collection Call Center jobs in Chesterfield, VA?

For Entry Level Debt Collection Call Center jobs in Chesterfield, VA, the most frequently searched job titles are:

What job categories do people searching Entry Level Debt Collection Call Center jobs in Chesterfield, VA look for?

The top searched job categories for Entry Level Debt Collection Call Center jobs in Chesterfield, VA are:

What cities near Chesterfield, VA are hiring for Entry Level Debt Collection Call Center jobs?

Cities near Chesterfield, VA with the most Entry Level Debt Collection Call Center job openings:

Entry Level Debt Collection Call Center jobs near you
Infographic showing various Entry Level Debt Collection Call Center job openings in Chesterfield, VA as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $45,474 per year, or $21.9 per hour.

Recovery Representative (Hybrid-Richmond, VA)

Atlantic Union Bank

Glen Allen, VA • On-site

$20.38 - $32.60/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Communicate with borrowers to negotiate and recover monies owed on charged-off accounts.

  • Handle outbound and inbound calls to facilitate full payment recovery and document all account activity.

  • Prepare account documents for litigation, including writing warrants in debt and garnishments.

Atlantic Union Bank rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

155th of 175 rated banks

Job description

This position is responsible for increasing recovery revenue by communicating with borrowers and utilizing legal remedies to negotiate and to recover monies owed on charged-off accounts in an efficient and professional manner. This role requires customer servicing skills, strong attention to detail and accuracy, the ability to adapt well to change and some knowledge of the debt collection laws, regulations and compliance policies.
Position Accountabilities
  • Collect and enter data manually into databases and maintain records of validation
  • Handle outbound and inbound telephone calls with the goal of gaining full payment recovery
  • Work within established guidelines on settlement offer requests and negotiating repayment plans
  • Document all recovery account activity into the collection system
  • Assist with responding to internal communication
  • Ensure other work-related systems are updated
  • Prepare assigned account documents for litigation to include writing a warrant in debt and garnishments
  • Work closely with other departments, branches and vendors
  • Perform administrative duties as delegated
  • Work hours as scheduled including overtime and weekend hours when needed
  • Adhere to all applicable laws and regulations governing bank operations, including but not limited to compliance with Atlantic Union Bank's Policy and Procedures
  • Perform other departmental duties as assigned by management

Organizational Relationship
This position reports to the Recovery Manager
Position Qualifications
Education & Experience
  • Minimum of a high school diploma or equivalent
  • Excellent communication skills
  • Customer service focus
  • Ability to recommend and negotiate payment arrangements
  • Strong computer skills

Knowledge & Skills
  • Two years plus of collections, recovery, customer service or contact center work environment, or legal experience preferred
  • Knowledgeable of Fair Debt Collection Practices Act
  • High level of maturity and ability to deal in confidence with sensitive personal and financial information
  • Proficient computer skills relevant to Outlook, Word and Excel
  • Must be able to travel within Virginia

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc.
Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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