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Entry Level Customer Success Manager Jobs in Provo, UT

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

EasyPost

Customer Success Manager

Lehi, UT · On-site +1

$52K - $68K/yr

The Customer Success Manager will be responsible for managing customer renewals and will work closely with customers to understand their needs, address challenges, and guide them through a seamless ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Telarus

Customer Success Team Member

Sandy, UT · Remote

Customer Success Manager The Customer Success Manager is responsible for managing an assigned portfolio of customers by building strong relationships, driving customer retention, identifying growth ...

Telarus

Customer Success Team Member

Sandy, UT · Remote

Customer Success Manager The Customer Success Manager is responsible for managing an assigned portfolio of customers by building strong relationships, driving customer retention, identifying growth ...

Telarus

Customer Success Team Member

Sandy, UT · Remote

Customer Success Manager The Customer Success Manager is responsible for managing an assigned portfolio of customers by building strong relationships, driving customer retention, identifying growth ...

Telarus

Customer Success Team Member

Sandy, UT · On-site

$55K - $75K/yr

Customer Success Manager The Customer Success Manager is responsible for managing an assigned portfolio of customers by building strong relationships, driving customer retention, identifying growth ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing ... Provides responses to customer inquiries in a manner that drives client satisfaction by ...

Morgan Stanley

Client Success Manager

Sandy, UT

Client Success Management: The Client Success Management (CSM) organization provides ongoing ... Provides responses to customer inquiries in a manner that drives client satisfaction by ...

Orion

Customer Success Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... Manages multiple tasks in a fast-paced environment with attention to detail * Navigates and ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Provo, UT

Entry Level Customer Success Manager information

See Provo, UT salary details

$30.7K

$78.6K

$132.4K

How much do entry level customer success manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for entry level customer success manager in Provo, UT is $78,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,600.00 per year, depending on experience, location, and employer.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

How to become an entry level customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant experience can be gained through internships, volunteering, or entry-level roles in customer service, and obtaining certifications like Customer Success Manager (CSM) can enhance your qualifications.
What job categories do people searching Entry Level Customer Success Manager jobs in Provo, UT look for? The top searched job categories for Entry Level Customer Success Manager jobs in Provo, UT are:
What cities near Provo, UT are hiring for Entry Level Customer Success Manager jobs? Cities near Provo, UT with the most Entry Level Customer Success Manager job openings:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Provo, UT as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, 10% Hybrid, and 23% Remote job distribution, with an average salary of $78,576 per year, or $37.8 per hour.

Customer Success Manager

Outcode Software

Draper, UT

Full-time

Re-posted yesterday

Job description

Customer Success Manager
Outcode Software
At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding clients through their journey and thrive in a dynamic, collaborative environment, we want you on our team.

Responsibilities:

Retention and Adoption (60%):

  • Become an expert in Outcode, guiding new clients and providing them with comprehensive support.
  • Assist clients in making adjustments to their accounts and educate them on how to navigate changes effectively.
  • Maintain detailed records of client interactions, notes, and next steps using CRM and ClickUp.
  • Develop a variety of content, including webinars, videos, training materials, and articles, to facilitate client understanding of complex concepts.
  • Proactively analyze client usage data and assess account health to identify areas for improvement.
  • Collaborate with internal teams to drive Outcode adoption and ensure clients derive maximum value from our solutions.
  • Communicate product updates and new service offerings to clients to enhance their experience.
  • Cultivate commercial relationships to promote Outcode utilization and drive business growth.
  • Act as a liaison between clients and the Outcode delivery team, effectively communicating client feedback and needs.
  • Foster cross-departmental collaboration with Sales, Product, and Marketing teams.
  • Identify and escalate issues as needed, demonstrating sound judgment in distinguishing between user errors, training deficiencies, and feature requests.
  • Conduct Executive Business Reviews with key decision-makers to assess client satisfaction and identify opportunities for improvement.
Growth (30%):

  • Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients.
  • Collaborate closely with the Sales team to identify opportunities for upselling and cross-selling.
  • Introduce clients to new services and products to expand their utilization of Outcode offerings.
Customer Success Operations (10%):

  • Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction.
  • Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities.
  • Advocate for software utilization within the team, ensuring optimal usage of tools to streamline operations.
Ways to Win:

  • Experience as a Costumer Success Manager or client facing positions.
  • Interest in technology and/or software development.

If you're a proactive problem-solver with a passion for driving customer success, we'd love to hear from you. Join us in shaping the future of Outcode Software and empowering our clients to achieve their goals. Apply now!

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