Entry Level Customer Service Jobs in Sumter, SC (NOW HIRING)

BD0008- 661 W. Liberty St., Sumter, SC 29150

Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, offers opportunities for growth in a fast-paced environment. Discover how you can contribute to our success! Apply today!
 

Role Overview

No prior professional automotive experience required! We provide comprehensive, hands-on training to help you start your career in the automotive maintenance industry.

We are seeking an enthusiastic and customer-focused individual to join our team as an Entry-Level Lube Technician. In this role, you will learn the fundamentals of vehicle preventative maintenance while providing friendly and efficient service in our stay-in-your-car environment. The ideal candidate has a positive attitude, a willingness to learn, and a dedication to ensuring every guest leaves with a safe, well-maintained vehicle.

Customer Service Responsibilities

• Guest Greeting: Welcome customers with a friendly, positive attitude as they arrive for their stay-in-your-car service.
• Clear Communication: Assist senior technicians in explaining the results of 18-point maintenance checks and basic recommended services clearly, without using confusing jargon.
• Trust & Integrity: Help build customer trust by following company guidelines and learning to recommend only necessary preventative maintenance.
• Teamwork & Efficiency: Work collaboratively with your team to deliver prompt, high-quality service, respecting the customer's time.
• Continuous Learning: Eagerly learn how to answer basic customer questions regarding their vehicle's fluid levels, filters, and routine maintenance needs.

Technical Responsibilities (Training Provided)

• Routine Inspections: Learn and perform our signature 18-point maintenance checks on customer vehicles to identify preventative maintenance needs.
• Oil Services: Learn to safely and accurately perform full-service oil changes, including draining oil, replacing filters, and refilling to proper levels.
• Fluid Maintenance: Assist in inspecting fluid levels and safely performing fluid exchanges for transmission, radiator coolant, and differential fluids under supervision.
• Tire Care: Check and adjust tire air pressure to manufacturer specifications and learn how to correctly perform tire rotations.
• Component Replacement: Learn how to test and replace 12V vehicle batteries, headlight/ taillight bulbs, cabin and engine air filters, and windshield wiper blades.
• Shop Safety & Cleanliness: Maintain a clean, organized, and safe shop environment, adhering to all safety protocols and performing additional tasks as assigned.
   

Work Environment:

This role involves working in a shop environment where employees are required to stand for extended periods, climb stairs, and occasionally lift up to 50 pounds. The job requires mobility to crouch, bend, twist, and work with hands above the head. Employees should be comfortable working in a non-climate-controlled setting, with occasional exposure to fumes and loud noises. Flexibility for open scheduling is also required.

Why You’ll Love Working With Us:

• Hands-On Learning: Gain valuable experience and training in automotive service with paid training that ensures you’re equipped with the skills you need to thrive and advance within our company.
• Career Growth: We’re committed to fostering your professional development. With clear pathways for advancement, we support your ambitions and help you achieve your career goals.
• Bonus Opportunities: Your dedication is rewarded with performance-based bonuses, recognizing and celebrating your contributions to our collective success.
• Comprehensive Benefits Package: We care about your overall well-being and offer a robust benefits package including:
  • Medical, Dental, and Vision Insurance
  • Basic and Optional Life Insurance and AD&D Coverage
  • Voluntary Short-Term Disability Coverage
  • Voluntary Accident Plan
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • DailyPay Option
  • Visa Vault Payroll Card Option 
  • Employee Discount

We look forward to seeing the contributions you'll bring to our team and our continued success. 

Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Qualifications:

• High school diploma or equivalent required; automotive certification or formal training is a plus but not required.
• A genuine interest in automotive repair and maintenance, with a willingness to learn and grow in the field.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and ability to perform tasks accurately and efficiently.
• Physical ability to perform manual labor tasks such as lifting up to 50 pounds, bending, crouching, and working in varied positions.
• Excellent communication and customer service skills, with the ability to interact with customers in a professional and friendly manner.
• Flexibility and willingness to work varying shifts, including evenings, weekends, and holidays if required.
• Reliable transportation.