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Entry Level Customer Service Jobs in Stoneham, MA

Boston Direct Inc

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Entry-Level Customer Service & Account Associate | Paid Training

Salem, MA · On-site

$45K - $55K/yr

We are expanding our local team and looking for outgoing Customer Service & Account Associates who ... entry-level role. What We Offer: * Reliable Earnings: Competitive weekly base pay paired with ...

Boston Direct Inc

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Entry-Level Customer Service & Account Associate | Paid Training

Salem, MA · On-site

$45K - $55K/yr

We are expanding our local team and looking for outgoing Customer Service & Account Associates who ... entry-level role. What We Offer: * Reliable Earnings: Competitive weekly base pay paired with ...

GREAT HILL CONSULTING GROUP

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Entry Level Customer Sales Rep (ASAP Hire)

Burlington, MA · On-site

$55K - $65K/yr

Connect with business customers to introduce products and services * Build strong relationships ... What We Offer * Entry Level training * One-on-one coaching and mentorship * Weekly professional ...

GREAT HILL CONSULTING GROUP

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Entry Level Customer Sales Rep (ASAP Hire)

Burlington, MA · On-site

$55K - $65K/yr

Connect with business customers to introduce products and services * Build strong relationships ... What We Offer * Entry Level training * One-on-one coaching and mentorship * Weekly professional ...

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Entry Level Customer Service information

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How much do entry level customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level customer service in Stoneham, MA is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are the most commonly searched types of Customer Service jobs in Stoneham, MA? The most popular types of Customer Service jobs in Stoneham, MA are:
What job categories do people searching Entry Level Customer Service jobs in Stoneham, MA look for? The top searched job categories for Entry Level Customer Service jobs in Stoneham, MA are:
What cities near Stoneham, MA are hiring for Entry Level Customer Service jobs? Cities near Stoneham, MA with the most Entry Level Customer Service job openings:
Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Stoneham, MA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,786 per year, or $20.6 per hour.

ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE

CONLINS PHARMACY INC

Methuen, MA • On-site

Full-time

Posted 3 days ago

New

Job description

About the Role:

A Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way. They are expected to deliver exceptional service to our external and internal customers, maintain the highest levels of compliance possible while helping to maximize the sales and margins of the Department. HME CSR will meet these goals by the timely completion of the duties and responsibilities listed below.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Cashier experience.
  • Proven experience in telephone customer service or a related role.
  • Strong Bilingual (Spanish) verbal and written communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer proficiency and familiarity with customer account management systems.

Preferred Qualifications:.

  • Minimum six months previous retail/medical office customer service experience
  • Excellent communication, organizational and mathematical skills
  • Knowledge of Medical Terminology a plus
  • Strong understanding of third-party payors and coverage guidelines.
  • Established computer skills and working knowledge of Microsoft Office Applications, most specifically Excel, is required.
  • Reliable and dependable attendance is mandatory.
  • Must meet the Fundamental Performance Standards of the Company
  • Must possess general office skills such as typing and filing.
  • Must meet or exceed performance expectations.
  • Must be available to work minimum of two evenings (closing shift to 6PM) per week according to schedule rotation.
  • Must be available to work two Saturday shifts (9am-2pm) per month according to scheduled rotation.
  • Must pass the required drug screen, including marijuana

Responsibilities:

  • Respond promptly and professionally to customer inquiries via telephone and other communication channels.
  • Assist customers in person and on the phone.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.
  • Adapt to a fast-paced work environment while managing multiple customer requests efficiently.

Skills:

The required skills such as verbal communication and telephone customer service are essential for engaging with customers clearly and professionally on a daily basis. Working in a fast-paced environment demands strong organizational skills and the ability to multitask while maintaining a positive attitude. Problem resolution skills enable you to identify issues quickly and provide effective solutions, ensuring customer satisfaction. Oral and written communication skills are used to document interactions accurately and convey information clearly to both customers and internal teams. Managing customer accounts and processing orders require attention to detail and proficiency with relevant software tools, which help streamline operations and improve service quality.