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Entry Level Customer Service Jobs in Georgetown, KY

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Entry Level Customer Service information

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How much do entry level customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level customer service in Georgetown, KY is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.89 per hour, depending on experience, location, and employer.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What are the most commonly searched types of Customer Service jobs in Georgetown, KY?

The most popular types of Customer Service jobs in Georgetown, KY are:

What are popular job titles related to Entry Level Customer Service jobs in Georgetown, KY?

For Entry Level Customer Service jobs in Georgetown, KY, the most frequently searched job titles are:

What cities near Georgetown, KY are hiring for Entry Level Customer Service jobs?

Cities near Georgetown, KY with the most Entry Level Customer Service job openings:

Infographic showing various Entry Level Customer Service job openings in Georgetown, KY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,304 per year, or $17 per hour.

Customer Service Specialist, Account & Billing

Wolters Kluwer

Frankfort, KY • On-site

$48K - $83K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New


Wolters Kluwer rating

9.1

Company rating: 9.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

26th of 247 rated software companies


Job description

As a Customer Service Specialist in Accounts & Billing, you'll handle a variety of customer service tasks with growing independence. You will support our team by assisting with processes and projects, improving your skills in handling a range of customer needs. This role builds on entry-level experience, providing more autonomy while contributing to customer satisfaction.

Responsibilities:

• Address more complex customer inquiries and complaints.

• Assist with onboarding and training new customer service representatives.

• Update customer accounts and profiles in the CRM system.

• Coordinate with other departments to resolve customer issues.

• Manage follow-up communications to ensure customer issues are resolved.

• Compile common customer issues and report to management.

• Provide product and service recommendations to customers.

• Support special projects aimed at improving customer service processes.

• Engage in peer mentoring and knowledge sharing.

• Escalate unresolved issues to higher levels when necessary.

Skills:

• Advanced Customer Interaction: Comfortable handling a broader range of customer inquiries.

• Intermediate Problem-Solving: Address more complex customer issues effectively.

• CRM Proficiency: Proficient in navigating and using Customer Relationship Management systems.

• Time Management: Efficiently juggle multiple tasks and prioritize effectively.

• Interdepartmental Collaboration: Coordinate efforts with other departments to resolve issues.

• Training Contribution: Participate in training and mentoring of new team members.

• Analytical Skills: Basic analysis of common customer issues and feedback.

• Customer Recommendation Ability: Offer tailored product/service suggestions based on customer needs.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$48,900.00 - $83,750.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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About Wolters Kluwer

Sourced by ZipRecruiter

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications

Industry

Accounting services, library and information services and it services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US