Entry Level Customer Service Representative Jobs in Sheldon, IA

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Administrative

• Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

• Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities.

• Gain understanding of and adhere to Accounts Receivables policies and practices.

• Run sales reports for all sales activity.

• Monitor scheduled shipment dates to ensure timely delivery.

• Verify price and terms in accordance with standard procedures and customer profitability profiles.

• Multitask and work within multiple computer systems and communication platforms simultaneously.

Customer Relations

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

Generate Sales

• Make regular outbound calls to assigned customers/territories.

• Generate new and repeat sales by providing product and technical information to customers in a timely manner.

• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

• Use appropriate selling tactics such as up-selling and cross-selling when needed.

• Educate customers about product features and benefits to grow sales and improve customer satisfaction.

• Generate referrals from current customers and manufacturers' representatives.

• Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition

• The Inside Sales Representative may perform other duties as assigned.

Job Qualifications

Required Qualifications

• Associate's Degree, or equivalent work experience in animal health/agriculture; such as farm or ranch and experience working with cattle, swine, poultry, or equine.

• Exceptional customer service and organization skills.

• Accuracy and strong attention to detail.

• Effective verbal, written, and interpersonal communication skills.

• General computer proficiency including knowledge of MS Office.

Preferred Qualifications

• Bachelor's degree in business or equivalent combination of education and experience.

• Inside sales experience; previous success exceeding sales goals is a plus.

• Proficiency in SAP.

Working Conditions

Physical Demands

• Lifting or Carrying, occasional, up to 25 pounds.

• Sitting or Standing, majority of work day.

Environmental Factors

• Operate a computer of other office devices.

• Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information.

• Reading and sight, requires frequent review of customer information.

Travel and On-call

• This position provides the opportunity for minimal travel (10%) in a regional area for a sales ride-along or training opportunity.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program

• 401(k) Match Retirement Savings Plan

• Paid Time Off (PTO)

• Holiday Pay & Floating Holidays

• Volunteer Time Off (VTO)

• Educational Assistance Program

• Full Paid Parental and Adoption Leave

• LifeWorks (Employee Assistance Program)

• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.