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Entry Level Customer Service Manager Jobs in Secaucus, NJ

Alstom

Customer Service Manager

Jamaica, NY · On-site

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Alstom

Customer Service Manager

Jamaica, NY

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Tjx

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Service JobsEntry Level Customer Service Manager JobsEntry Level Customer Service Manager Jobs in Secaucus, NJ

Entry Level Customer Service Manager information

See Secaucus, NJ salary details

$24.9K

$59K

$102.7K

How much do entry level customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for entry level customer service manager in Secaucus, NJ is $58,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $71,200.00 per year, depending on experience, location, and employer.

What does an entry level customer service manager do?

An Entry Level Customer Service Manager oversees a team of customer service representatives, ensuring that customers receive prompt and effective assistance. Their responsibilities often include training new staff, addressing customer concerns, monitoring service quality, and implementing company policies. They play a key role in maintaining customer satisfaction and may also handle escalated issues or feedback. This position is ideal for individuals who are organized, have strong communication skills, and are interested in leadership roles within customer service.

What are the key skills and qualifications needed to thrive as an entry level customer service manager?

To thrive as an Entry Level Customer Service Manager, you need a solid grasp of customer service principles, basic management skills, and typically a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is highly valuable. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for motivating staff and resolving customer concerns. These skills ensure effective team performance, high customer satisfaction, and smooth daily operations.

What are some common challenges faced by entry level customer service managers, and how can they effectively address them?

Entry Level Customer Service Managers often encounter challenges such as balancing team workloads, handling escalated customer issues, and adapting to fast-paced environments. To address these challenges, it is important to develop strong communication skills, actively listen to both customer and team concerns, and implement clear processes for issue resolution. Building rapport with team members and seeking feedback from experienced colleagues can also help new managers navigate their responsibilities more confidently and foster a positive team culture.

What are popular job titles related to Entry Level Customer Service Manager jobs in Secaucus, NJ?

For Entry Level Customer Service Manager jobs in Secaucus, NJ, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Service Manager jobs in Secaucus, NJ look for?

The top searched job categories for Entry Level Customer Service Manager jobs in Secaucus, NJ are:

What cities near Secaucus, NJ are hiring for Entry Level Customer Service Manager jobs?

Cities near Secaucus, NJ with the most Entry Level Customer Service Manager job openings:

Entry Level Customer Service Manager jobs near you
Infographic showing various Entry Level Customer Service Manager job openings in Secaucus, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,966 per year, or $28.3 per hour.

Customer Service Manager

Alstom

Jamaica, NY • On-site

Full-time

Re-posted 2 days ago

Alstom rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

273rd of 496 rated machine equipment manufacturers

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for?
Your future role
Take on a new challenge and apply your customer-centric expertise in a new cutting-edge field. You'll work alongside innovative, collaborative, and dedicated teammates. You'll play a pivotal role in elevating the customer journey, ensuring a world-class experience for JFK AirTrain passengers by enhancing safety, streamlining service processes, and leading continuous improvement initiatives. Day-to-day, you'll work closely with teams across the business (such as safety, operations, and customer service), assist in team conflict resolution and employee experience enhancement, and much more.
We'll look to you for:
  • Assisting with implementing safety policies, procedures, and guidelines to protect customers, employees, and assets and coordinate with relevant departments,
  • Conducting investigations and implementing corrective actions to prevent similar incidents in the future,
  • Collaborating with the Customer Service Leadership team to enhance and execute the customer service strategy aligned with the Port Authority of New York and New Jersey's goal of world-class customer experience for their passengers,
  • Continuously monitoring industry trends, customer expectations, and emerging best practices to enhance the customer experience,
  • Collaborating with site leadership to evaluate and enhance customer service processes and procedures,
  • Identifying areas for improvement, implementing strategies to streamline operations, and monitoring key performance indicators - developing mitigation plans to address KPI shortfalls,
  • Establishing and enforcing customer service standards across all customer touchpoints

All about you
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
  • Degree in business administration, marketing, or a related field,
  • Experience or understanding of customer service management within the transportation industry,
  • Knowledge of customer service best practices and industry trends,
  • Familiarity with the Port Authority of New York & New Jersey's operational standards,
  • Excellent interpersonal and communication skills,
  • Leadership and team management abilities,
  • Proven ability to collaborate with cross-functional teams,
  • Relationship building and conflict resolution expertise,
  • Adaptability to changing customer needs and market trends

Things you'll enjoy
Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
  • Collaborate with transverse teams and helpful colleagues,
  • Work with innovative strategies and detailed plans that provide sustainable world-class customer experiences,
  • Progress towards enhancing customer satisfaction and operational excellence,
  • Benefit from our investment in your development, through award-winning learning.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

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