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Entry Level Crm Manager Jobs in Tennessee (NOW HIRING)

University of Memphis

CRM Manager

Memphis, TN

The CRM Manager is responsible for the strategic administration, design, development, maintenance, and continuous improvement of the university's Customer Relationship Management (CRM) system.

RoofIT CRM

Software Sales Representative

Kodak, TN · On-site

Company Description RoofIT CRM is an all-in-one, roofing-focused customer relationship management platform designed to meet the needs of roofing professionals across the nation. The software ...

CTI

Fighter Instructor SME/CRM

Memphis, TN · On-site

PURPOSE OF POSITION Deliver CTI developed courseware through instruction/facilitation in a classroom environment and develop aircraft specific CRM courseware. MINIMUM QUALIFICATIONS Education:

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Entry Level Crm Manager information

What is the difference between Entry Level Crm Manager vs Customer Service Representative?

AspectEntry Level Crm ManagerCustomer Service Representative
Required CredentialsBasic understanding of CRM software, some marketing or sales knowledgeHigh school diploma or equivalent, customer service skills
Work EnvironmentOffice setting, marketing or sales teamsCall centers, retail, or service desks
Employer & Industry UsageUsed in marketing, sales, and customer relationship managementUsed across retail, telecom, hospitality, and service industries

The Entry Level Crm Manager focuses on managing customer relationships through CRM systems, supporting marketing strategies, and analyzing customer data. In contrast, Customer Service Representatives primarily handle direct customer interactions, resolve issues, and provide support. While both roles involve customer engagement, the CRM Manager role requires some familiarity with CRM tools and marketing concepts, making it more strategic, whereas the Customer Service role is more operational and support-oriented.

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Entry Level Crm Manager jobs near you

CRM Manager

University of Memphis

Memphis, TN

Full-time

Posted 5 days ago

Key responsibilities

  • Design, configure, maintain, and improve the university's CRM system, including application forms, workflows, communications, and automation rules.

  • Collaborate with stakeholders to develop and implement CRM functionalities that support various university departments and ensure system integrations are accurate and reliable.

  • Develop and deliver training, support end users, and perform data audits to ensure data integrity and system effectiveness.

University Of Memphis rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

35th of 630 rated colleges and universities

Job description

The CRM Manager is responsible for the strategic administration, design, development, maintenance, and continuous improvement of the university's Customer Relationship Management (CRM) system. Working collaboratively with a team of CRM super users and campus stakeholders, this position ensures the CRM effectively supports undergraduate admissions, academic units, international programs, student success, enrollment services, and other university departments. The CRM Manager serves as one of the primary functional experts for Slate, overseeing system configuration, workflow automation, data integrity, integrations, training, and ongoing optimization to enhance operational efficiency, support enrollment goals, with the goal of improving the user experience.

Bachelor's degree in relevant area and two years of CRM experience in a higher education environment. An equivalent combination of education, training and experience may be substituted for the degree requirement.

Applicants must be authorized to work in the U.S.  We are unable to sponsor or take over sponsorship of an employment visa at this time.
 

Essential Duties and Responsibilities 
In collaboration with a team of CRM super users, serves as a primary administrator responsible for the design, configuration, development, maintenance, and continuous improvement of all aspects of the Slate CRM environment.   Builds, configures, and maintains application forms, portals, workflows, communications, events, queries, reports, dashboards, reader configurations, and automation rules.  Develops and implements new CRM functionality to support Undergraduate Admissions, Academic Units, International Programs, Student Success, Enrollment Management, and other university departments.  Evaluates business processes and recommend system enhancements that improve efficiency, data quality, and user experience.  Troubleshoots system issues and coordinate testing and implementation of new features and enhancements. (65%)

Collaborates with the Office of Information Technology and the Associate Vice Provost for Strategic Analytics to develop, maintain, and enhance bi-directional data integrations between Slate, Banner, and other third-party systems. Monitors data imports, exports, and integrations to ensure accuracy, reliability, and timely processing.  Assists with testing and implementation of new integrations and system enhancements. (15%)

Performs application cycle and term maintenance to ensure seamless transitions between admission cycles and academic semesters.  Updates application configurations, workflows, communications, and related system components to support each recruitment cycle. (5%)

Develops and delivers training for CRM users across the university.  Creates and maintains training materials, user guides, and documentation.  Provides ongoing support to end users and communicate updates to system functionality, policies, and procedures. (5%)

Audits the CRM to ensure the accuracy, consistency, and integrity of institutional data.  Identifies and resolves duplicate, incomplete, or inaccurate records while maintaining data governance standards.  Performs routine data cleanup and quality assurance activities to support the effective operation of the university's shared CRM environment. (5%)

Other duties as assigned. (5%)

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