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Entry Level Computer Support Specialist Jobs in Morganton, NC

Medical Supply Solutions

IT Support Specialist

Hickory, NC · On-site

The IT Support Specialist works closely with all employees to provide fast and accurate IT technica ... Education and Experience: • High school diploma or equivalent, AA - Computer Science Degree. • ...

Carrabba's Italian Grill

To-Go Specialist

Hickory, NC · On-site

You will support our commitment to bringing the best of who we are to every guest by delivering a perfectly tailored meal service with consistent hospitality and a smile. To-Go Specialist ...

Ballard Spahr LLP

Legal Support Assistant

Spruce Pine, NC · Hybrid

$48K - $55K/yr

Ballard Spahr LLP is excited to announce an entry-level position for a Legal Support Assistant in ... computer applications, document management system, and Microsoft Office, particularly with Word ...

Ballard Spahr LLP

Legal Support Assistant

Crossnore, NC · Hybrid

$48K - $55K/yr

Ballard Spahr LLP is excited to announce an entry-level position for a Legal Support Assistant in ... computer applications, document management system, and Microsoft Office, particularly with Word ...

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Entry Level Computer Support Specialist information

See Morganton, NC salary details

$12

$21

$33

How much do entry level computer support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level computer support specialist in Morganton, NC is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.85 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

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Entry Level Computer Support Specialist jobs near you

Technical Support Specialist - Tier I

Senior Living Hiring

Hickory, NC

Full-time

Re-posted yesterday

Key responsibilities

  • Take and log support calls via phone, chat, and email, and provide first-line assistance to diagnose and resolve computer and software issues.

  • Install, configure, and maintain computer workstation hardware, software, and peripheral equipment, and perform hardware repairs when necessary.

  • Respond to support desk requests, document processes and solutions, and escalate issues to higher support levels when needed.

Job description

  1. JOB SUMMARY

The Technical Support Specialist, Tier I position is an entry-level position in a dynamic team of motivated, talented individuals who are inspired to develop a strong team of technical support specialists. The Technical Support Specialist, Tier I is responsible for providing phone, chat and email support. This is a non-exempt position with a standard five day work week.

  1. JOB RESPONSIBILITIES

? Take and log calls

? Provide first line support and assistance over the telephone to accurately diagnose the cause of staff's computer/software issues

? Fix if possible, or refer to tier 2 support engineers

? Occasional work includes hardware repair

? Installs, configures and maintains computer workstation hardware, software and peripheral equipment

? Professional interaction with AASC physicians/nurse practitioners and staff

? Respond to support desk requests and resolve issues as first contact or escalate internally.

? Provide documentation of processes and solutions to enable team collaboration

? Update support ticketing system

? Installs and configures computer workstation hardware, software, and peripheral equipment

? Collaborate with computer users to provide technical support and to assist in the resolution of software and hardware problems

? Performs other tasks or assumes other responsibilities as may be assigned by immediate supervisor or higher.

  1. REQUIREMENTS:

? Some experience with or familiarity with computers

? Learn new skills independently to effectively solve problems.

? Must have scheduling flexibility for after hours and weekend tasks/projects. Skill in explaining technical concepts.

? Ability to effectively communicate verbally and in writing.

? Ability to work in a team and independently. Be self-motivated.

? Work with other team members to ensure continuity and communication.

? Must have excellent organizational, documentation and communications skills with attention to details and follow up.

? Must be able to work effectively under deadline pressures and environments with minimal supervision.

? Must be able to effectively determine cause, effect and solutions, in a timely manner, to various hardware and/or software problems.

? Must be able to react to change in a productive, timely manner.

  1. QUALIFICATIONS:

? 2 years of college minimum, preferred

? Friendly & easy communicator

? Able to work individually unsupervised, or as part of a team

? Good time-keeper

? Good listener

? Capable of following instructions

  1. PHYSICAL REQUIREMENTS:

Physical demands are moderate. Requires standing, walking, sitting, and kneeling for possibly extended periods of time.Occasional lifting of items weighing approximately 30 to 50 pounds. Vision and hearing must be correctable to normalrange. Must have manual dexterity and hand-eye coordination sufficient to provide moderate level of PC and IT network maintenance.

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About Senior Living Hiring

Sourced by ZipRecruiter

Senior Living Hiring offers more than just a Healthcare, Hospitality, or Cook position. We offer a wide range of jobs across a broad spectrum of skillsets. A career in senior living means making a difference in the lives of our residents. It's your chance to brighten their day, and they will brighten yours. We believe in providing a foundation for career growth through educational and professional development.

Industry

Hospitality services

Company size

1,001 - 5,000 Employees

Headquarters location

Hickory, NC, US

Year founded

2020

Social media

Facebook

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