Entry Level Computer Science Jobs in Grants Pass, OR

The Environmental Technical Systems Analyst is responsible for the daily production support and maintenance of a variety of Kiewit's Field Enablement software solutions that support the Environmental department and their business processes. The successful candidate is an enthusiastic and dynamic team player that will resolve incidents and complete service requests within established service level expectations and provide best practice recommendations. This position will report to the Vice President of Environmental.  

This is a technical position in the Environmental District. 

This position is located at 1555 E McAndrews Road, Medford, OR 97504.

    Ability to maintain department SharePoint site, grant access, and create forms within SharePoint.    
    Ability to Build PowerBI dashboards with data collected within InEight, to include troubleshooting, and automating data population of dashboard.
    Granting access in InEight Core and to specific projects, building forms, reporting, troubleshooting.
    Provide training about InEight to project and district staff, but via written, virtual, and in person training.
    Provide front-line primary functional and technical support to end users on various issues/problems
    Manage Smartsheet license for environmental department, creating new Smartsheets as needed and manage access.
    Manage Material Safety Data sheet online (MSDSOnline) to create user accounts and project directories.
    Drive the usage and adoption of electronic tools to help projects and districts be more efficient with environmental compliance.
    Conduct periodic trainings on electronic solutions with district and project personnel.
    Develop Standard Operationg Procedures for project and district personnel to use.
    Make timely decisions with well-developed judgment, while considering alternatives, risks, and other critical decision factors
    Be a subject matter expert in the products supported and have an advanced understanding of the related business processes 
    Have an acute understanding that our business partners depend on our services and know how to respond to that dependency via acknowledgement, updates and resolution
    Quickly and accurately prioritize incidents and follow internal incident management protocol
    Troubleshoot and resolve tickets within defined service level expectation
    Engage in appropriate escalation management activities
    Work with IT vendors/hosting partners as needed to gain issue resolution and ensure performance of 3rd party solutions.
    Work collaboratively with other Kiewit Technology Group teams to ensure communications and processes are completed with seamless service delivery
    Pro-actively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas in a persuasive way to gain support.
    Provide quality customer service to all customers
    Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes
    Create and update knowledge base articles and additional support documentation
    Participate in the service transition of new products/enhancements into steady state support and maintenance

    3 years supporting SharePoint
    3 years of PowerBI experience
    Strong relationship building and interpersonal communication skills
    Highly motivated, self-starting and self-directed
    Desire and ability to prioritize customer service above all else
    Ability to adapt to fast-paced dynamic business conditions
    Strong sense of urgency and ownership paired with patience and understanding
    Understanding of incident and problem management
    Ability to multi-task, work independently and as a part of multiple teams
    Ability to manage a variety of technically challenging tasks effectively
    Must be able to prioritize, organize and accomplish work efficiently
    Demonstrated initiative with ability to work under pressure and multitask effectively
    Strong verbal and written communication skills, with proven ability to present information both to technical and non-technical customers/stakeholders, in appropriate media and form
    Ability to travel, usually with notice, to Kiewit projects to conduct training with project personnel.  Travel includes North America; U.S. Canada & Mexico.
    College degree in an Information Technology related field such as MIS or Computer Science, or equivalent work experience preferred.
    3 years demonstrated ability of communication with 3rd party vendors to resolve complex issues.
    3 years proven ability managing a wide range of technical issues with little to no documentation
    3 years of demonstrated ability in dealing with internal stake holders. 
    3 years' experience in delivering projects on short notice
    A basic understanding of SNOW is helfpul