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Entry Level Computer It Jobs in Edmonton, AB (NOW HIRING)

Stefanini Group

Deskside Technician II

Edmonton, AB

IMAC Support - IT equipment Install/Move/Add/Change * Maintain repairs, spare parts, and components ... Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment

Stefanini Group

Deskside Technician II

Edmonton, AB

IMAC Support - IT equipment Install/Move/Add/Change * Maintain repairs, spare parts, and components ... Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment

Stefanini Group

Deskside Technician II

Edmonton, AB · On-site

IMAC Support - IT equipment Install/Move/Add/Change * Maintain repairs, spare parts, and components ... Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment

Harris

(Remote) Application Consultant

Edmonton, AB · Remote

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... Salary: 60K - 85K CAD AI & Innovation Mindset We are committed to leveraging emerging technologies ...

Harris

(Remote) Application Consultant

Edmonton, AB · Remote

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... Salary: 60K - 85K CAD AI & Innovation Mindset We are committed to leveraging emerging technologies ...

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All JobsComputer It JobsEntry Level Computer It JobsEntry Level Computer It Jobs in Edmonton, AB

Entry Level Computer It information

What is an Entry Level Computer IT position?

An Entry Level Computer IT position is a starting role in the information technology field, designed for individuals who may have limited work experience but possess foundational knowledge of computer systems, software, and troubleshooting. These positions typically involve tasks such as providing technical support, maintaining hardware and software, and assisting with network or system issues. Entry level IT professionals often work under the supervision of more experienced staff and are given opportunities to learn and grow within the organization. These roles are ideal for recent graduates or those transitioning into IT from another field.

What is the difference between Entry Level Computer IT vs Help Desk Technician?

AspectEntry Level Computer ITHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentIT departments, support teamsHelp desks, customer support centers
Job ResponsibilitiesBasic troubleshooting, hardware/software setupResponding to user issues, remote support
Industry UsageBroad IT roles across industriesCustomer service-focused IT support

Entry Level Computer IT roles typically involve foundational IT tasks like hardware setup and basic troubleshooting, often within IT departments. Help Desk Technicians focus on assisting end-users with technical issues, providing remote or on-site support. While both roles require similar certifications and work environments, their primary focus differs: general IT support versus user support.

What are some common challenges faced by entry-level IT professionals, and how can they be overcome?

Entry-level IT professionals often encounter challenges such as adapting to rapidly changing technologies, troubleshooting unfamiliar technical issues, and managing multiple support requests simultaneously. Building a strong foundation in problem-solving and time management is crucial, as is proactively seeking guidance from more experienced team members. Regularly participating in team meetings and training sessions can help new IT staff stay up-to-date and more confident when tackling complex tasks.

What are the key skills and qualifications needed to thrive as an Entry Level Computer IT professional, and why are they important?

To thrive as an Entry Level Computer IT professional, you need a basic understanding of computer hardware, software troubleshooting, networking concepts, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, effective communication, and a customer-service mindset help you stand out in this role. These skills and qualities are crucial for efficiently resolving technical issues and ensuring smooth IT operations within an organization.
What job categories do people searching Entry Level Computer It jobs in Edmonton, AB look for? The top searched job categories for Entry Level Computer It jobs in Edmonton, AB are:
Entry Level Computer It jobs near you
IT Customer Support I - Service Desk

IT Customer Support I - Service Desk

Alberta Health Services

Edmonton, AB • On-site

CA$29.23 - CA$35.71/hr

Other

Posted 10 days ago

Job description

Your Opportunity:

Health Shared Services (HSS) delivers essential services that support both clinical & non-clinical teams across Alberta's healthcare system. Working in partnership with the teams we serve, we share a common purpose: enabling timely, high-quality care for patients & families throughout the province. The Information Technology (IT) team supports nearly every aspect of Alberta's healthcare system, providing expertise in computer systems, electronic communications, software, security, & information management. Our work helps improve patient care processes & supports the effective operation & management of the organization. We are currently seeking an IT Customer Support I to join our Service Desk team, providing frontline technical support for IT systems across the province. As a Customer Support I Service Desk Analyst, you will deliver Tier 1 technical support primarily over the phone. The Service Desk operates 24 hours a day, 7 days a week, 365 days a year, supporting Alberta's healthcare system's customers & affiliates. Issues that cannot be resolved at first contact are escalated to senior support staff or specialized technical teams for further investigation. This position provides support to shifts where needed which can include days, evenings, nights, weekends & holidays. This is a casual relief position. Key Responsibilities: Respond to customer requests for technical assistance & perform initial troubleshooting. Diagnose issues, identify solutions, & take corrective action or provide guidance to achieve resolution. Provide "how-to" support & user education. Create, document, & update support tickets accurately & thoroughly. Contribute feedback & input to improve Service Desk documentation & processes. Perform basic software installation & configuration.

Description:

As an IT Customer Support I, you will provide the first level of technical support for clinical and non-clinical staff and departments. Your typical duties include receiving and handling initial helpdesk requests for IT support; responding to common requests for support as well as participating in the set up and maintenance of computer software, hardware and systems.

  • Transition Company: Health Shared Services
  • Classification: IT Customer Support I
  • Union: AUPE GSS
  • Unit and Program: Information Technology, Service Desk North
  • Primary Location: CN Tower
  • Location Details: Eligible to work hybrid (on/off site) within Alberta
  • Multi-Site: Not Applicable
  • FTE: 0.00
  • Posting End Date: 13-JUL-2026
  • Employee Class: Casual/Relief
  • Date Available: 10-AUG-2026
  • Hours per Shift: Varies
  • Length of Shift in weeks: Varies
  • Shifts per cycle: Varies
  • Shift Pattern: Days, Evenings, Nights, Weekends
  • Days Off: Other
  • Minimum Salary: $29.23
  • Maximum Salary: $35.71
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of a degree or diploma in relevant field from a recognized institution. 2-3 years of experience working in a support desk environment that deals with calls from a varied user base. A sound knowledge of PC software, including Microsoft 365, Windows 11, MS Teams, Active Directory, Citrix and PC configurations. Proficient troubleshooting VPN technologies. Required: A customer service focus and strong communication skills are essential. Sound problem-solving and decision-making abilities. Proficient keyboarding skills.

Preferred Qualifications:

A+ or similar certification preferred. Experience with ServiceNow or other relevant ticketing systems. Experience with Call Centre phone systems - Genesys. ITIL Foundation. Previous health care experience.

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