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Entry Level Computer Help Desk Jobs in New York (NOW HIRING)

TEKsystems

Helpdesk Support Technician

Madison, NJ · On-site

$25 - $30/hr

Description Help Desk is part of a multi-level team that maintains our infrastructure and supports our company's local and remote user community. It provides first level support for computer, network ...

TEKsystems

Helpdesk Support Technician

Madison, NJ · On-site

$25 - $30/hr

Description Help Desk is part of a multi-level team that maintains our infrastructure and supports our company's local and remote user community. It provides first level support for computer, network ...

Fedway

Computer Support Specialist

Basking Ridge, NJ

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support Duties/Responsibilities: * Supports both computer hardware and ...

Fedway

Computer Support Specialist

Basking Ridge, NJ · On-site

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support Duties/Responsibilities: * Supports both computer hardware and ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in New York

Entry Level Computer Help Desk information

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in New York? For Entry Level Computer Help Desk jobs in New York, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in New York look for? The top searched job categories for Entry Level Computer Help Desk jobs in New York are:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in New York as of June 2026, with employment types broken down into 2% As Needed, 44% Full Time, 51% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
IT Help Desk Technician (MS Windows Network)

IT Help Desk Technician (MS Windows Network)

LNK International, Inc.

Hauppauge, NY • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 23 hours ago

Job description

LNK International, Inc. is one of the nation's largest manufacturers of solid and liquid dose, over-the-counter (OTC) pharmaceuticals. For over 45 years, we have built a reputation for delivering the highest quality products, outstanding service and product innovation.

What sets LNK apart? We believe it is our employees. From our lab chemists who consistently test every batch of product, our production workers who take genuine pride in their work, to our customer service representatives who are dedicated to serving our business. There is a commitment to quality in every department.

 Our full time employees enjoy competitive benefits including:

  • 401(k) with generous employer match
  • Health Insurance
  • Dental Insurance
  • Paid holidays
  • Paid vacation

Job Summary

The IT Help Desk Technician provides technical support and troubleshooting assistance for users in a Microsoft Windows-based network environment. This role is responsible for installing, configuring, maintaining, and supporting desktop systems, laptops, printers, mobile devices, and network connectivity. The technician serves as the first point of contact for IT-related issues and ensures timely resolution of hardware, software, and user access problems.

Key Responsibilities

Technical Support

  • Provide first-level and second-level support for hardware, software, and network-related issues.

  • Troubleshoot Microsoft Windows operating systems, Microsoft 365 applications, and standard business software.

  • Respond to help desk tickets, phone calls, and email requests in a timely manner.

  • Diagnose and resolve desktop, laptop, printer, and peripheral issues.

  • Experience with AV Conferencing hardware and software support for conference rooms and desktops

Network & Systems Support

  • Support users within a Windows Active Directory / Azure environment.

  • Create, modify, and disable user accounts and permissions.

  • Assist with network troubleshooting, including TCP/IP, DNS, DHCP, VPN, and WiFi connectivity issues.

  • Support Microsoft Exchange / Microsoft 365 email systems.

Hardware & Software Management

  • Install, configure, and upgrade PCs, laptops, printers, mobile devices, and related equipment.

  • Deploy and maintain Windows operating systems and software applications.

  • Perform workstation imaging, setup, and deployment.

  • Maintain inventory of IT equipment and software licenses.

Security & Maintenance

  • Ensure antivirus, endpoint protection, and Windows updates are properly maintained.

  • Follow company security policies and procedures.

  • Assist with backup and recovery procedures.

  • Document technical procedures and troubleshooting steps.

Customer Service

  • Provide excellent customer service and communicate technical information clearly to non-technical users.

  • Train users on basic system functions and best practices.

  • Escalate unresolved issues to senior IT staff when necessary.

Required Qualifications

  • Associate degree in Information Technology, Computer Science, or related field preferred.

  • 1–3 years of help desk or desktop support experience.

  • Experience supporting Microsoft Windows environments (Windows 11 and Windows Server).

  • Familiarity with Active Directory, Azure, Microsoft 365, mobile devices, TCP/IP networking, VPN connectivity, and printers/peripherals.

  • Strong troubleshooting and problem-solving skills.

  • Excellent verbal and written communication skills.

  • Ability to prioritize and manage multiple support requests.

Skills List

  • Windows 11

  • Windows Server

  • Active Directory

  • Azure

  • Microsoft 365

  • TCP/IP Networking

  • VPN Support

  • Hardware Troubleshooting

  • Remote Desktop Support

  • Help Desk Ticketing Systems

  • Customer Service

Preferred Qualifications

  • CompTIA A+, Network+, or Microsoft certifications.

  • Experience with ticketing/help desk systems.

  • Knowledge of remote support tools.

  • Experience with virtualization technologies and backup systems is a plus.

  • Mac experience is a plus

Physical Requirements

  • Ability to lift and move computer equipment up to 50 pounds.

  • Ability to work at desks, server rooms, and office locations as needed.

Work Environment

  • Office-based environment with occasional after-hours or on-call support requirements.

  • Requires local travel between company locations.

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law.

LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

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