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Entry Level Computer Help Desk Jobs in New York (NOW HIRING)

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Provide help desk support including analyzing and resolving end-user issues Skills & Experience ... Certifications a plus Company Overview Founded in 1997, Lincoln Computer Services is a growing ...

IPsoft

Help Desk Engineer

New York, NY

IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities ... network, server and computer related hardware/software issues. Candidate must be able to ask ...

JGS Insurance

IT Support and Help Desk

Holmdel, NJ · On-site

IT Support and Help Desk Company Description JGS Insurance, located at Bell Works in Holmdel, NJ ... Perform basic computer hardware repairs * Install software * Relocate users and setup computer and ...

IPsoft Inc.

Help Desk Engineer

New York, NY · On-site

Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues.

IPsoft Inc.

Help Desk Administrator

New York, NY · On-site

Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues.

Simplicity Group Holdings

IT Help Desk Technician

Wall, NJ · On-site

$45K - $50K/yr

... computer and software issues as well as provisioning and deploying new network and computer ... providing help desk support to users via telephone/email/remotely · Experience with mainstream ...

FLAVOR & FRAGRANCE

IT Help Desk

Mahwah, NJ · On-site

Job Summary The Help Desk Technician Level 1 serves as the primary point of contact for internal ... Associate's degree in Computer Science, Information Technology, or related field is a plus.

FLAVOR & FRAGRANCE

IT Help Desk

Mahwah, NJ · On-site

Job Summary The Help Desk Technician Level 1 serves as the primary point of contact for internal ... Associate's degree in Computer Science, Information Technology, or related field is a plus.

US DEFAULT GROUP INC

Help Desk Technician II

Westbury, NY · On-site

$27.50 - $30.25/hr

Job title Help Desk Technician II Classification (Exempt/Non-Exempt) Exempt/Non-Exempt Reports to ... Computer Imaging and Deployment: * Create and deploy system images for computers. * Manage the ...

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Entry Level Computer Help Desk information

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in New York? For Entry Level Computer Help Desk jobs in New York, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in New York look for? The top searched job categories for Entry Level Computer Help Desk jobs in New York are:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in New York as of June 2026, with employment types broken down into 2% As Needed, 44% Full Time, 51% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
College Aide- Help Desk Technician

College Aide- Help Desk Technician

City of New York

Manhattan, NY • On-site

$22 - $29.50/hr

Part-time

Posted 20 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

498th of 663 rated public administrative organizations

Job description

Job Description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.
DYCD is seeking a College Aide- Help Desk Technician to perform the below task/responsibilities :
- Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
- Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
- Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium. Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.
- Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.
COLLEGE AIDE - ASSIGNMENT LEVE - 1020B

Qualifications

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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