Entry Level Computer Hardware Engineer Jobs in Newark, NJ

Job Summary:
F2Onsite is a company seeking an IT Support Specialist II to provide proximity IT support for the manufacturing infrastructure and operations. The role involves supporting computer hardware, software, applications, and network-related technologies while ensuring service delivery and effective incident management.
Responsibilities:
• Provide local technical support and assistance for all computer hardware (laptops, printers, RFID antennas, telephones, scanners, etc.).
• Act as the onsite single point of contact for internal client technical issues, working with internal and external IT teams, including external vendors.
• Provide dedicated support for design and engineering environments, with a strong emphasis on AutoCAD, Mastercam, and other CAD/CAM and engineering applications used by manufacturing and engineering teams.
• Install and configure workstations, software, and systems as designated by the Information Technology division.
• Follow SOPs and knowledge documentation to ensure consistent solution delivery.
• Assist internal and external IT teams with all project and support deliverables pertinent to the location.
• Utilize ServiceNow to track, update, and resolve incidents and requests for local operations.
• Ensure adherence to documented processes and policies.
• Communicate escalations to management and external IT teams.
• Provide training and knowledge transfer to operational staff.
• Create documentation for site-specific processes, including Knowledge Articles and SOPs.
• Monitor the health and maintenance of local IT systems, including servers, networks, telephony, and other critical systems.
• Track and maintain IT inventory specific to the location.
Qualifications:
Required:
• Provide dedicated support for design and engineering environments, with a strong emphasis on AutoCAD, Mastercam, and other CAD/CAM and engineering applications used by manufacturing and engineering teams.
• Provide local technical support and assistance for all computer hardware (laptops, printers, RFID antennas, telephones, scanners, etc.).
• Act as the onsite single point of contact for internal client technical issues, working with internal and external IT teams, including external vendors.
• Install and configure workstations, software, and systems as designated by the Information Technology division.
• Follow SOPs and knowledge documentation to ensure consistent solution delivery.
• Utilize ServiceNow to track, update, and resolve incidents and requests for local operations.
• Ensure adherence to documented processes and policies.
• Communicate escalations to management and external IT teams.
• Provide training and knowledge transfer to operational staff.
• Create documentation for site-specific processes, including Knowledge Articles and SOPs.
• Monitor the health and maintenance of local IT systems, including servers, networks, telephony, and other critical systems.
• Track and maintain IT inventory specific to the location.
• Strong knowledge of end-user hardware and peripherals, including laptops and desktops, printers, scanners, and networked devices, RFID equipment, telephony, and other manufacturing-related technologies.
• Experience installing, configuring, and troubleshooting workstations and standard enterprise software, network-connected devices and peripherals.
• Working knowledge of IT Service Management (ITSM) practices and tools (e.g., ServiceNow), including incident, request, problem, and change management, accurate ticket documentation and status updates.
• Basic understanding of networking fundamentals and connectivity troubleshooting, server, network, and telephony system health monitoring from a site-support perspective.
• Experience with IT asset and inventory management, including tracking and maintaining site-specific equipment.
• Ability to follow and apply Standard Operating Procedures (SOPs) and knowledge documentation.
• Experience creating and maintaining Knowledge Articles, site-specific SOPs, user-facing technical documentation and guides.
• Ability to provide effective training and knowledge transfer to manufacturing and operational staff.
• Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users.
• Strong problem-solving skills with the ability to resolve most technical issues independently.
• Ability to appropriately escalate complex or high-impact issues and communicate clearly with IT leadership and support partners.
• High level of motivation and interest in learning new technologies and processes.
• Ability to work effectively with minimal supervision in a fast-paced operational environment.
• Strong organizational skills and attention to detail, particularly in documentation, ticketing, and asset tracking.
• Reliable attendance and schedule adherence to support manufacturing and business operations.
• Applies established and advanced IT support concepts, practices, and procedures within a manufacturing or operational environment.
• Adapts tools, processes, and techniques to meet location-specific requirements.
• Performs varied and moderately complex work under limited supervision.
• Resolves the majority of local IT issues independently, escalating only the most complex problems.
• Operates within defined policies while exercising sound judgment to ensure consistent service delivery.
• Education: Associate Degree
Company:
F2OnSite specializes in providing cybersecurity, POS, data migration, computer installations, projects and delivery management services. Founded in 2007, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.