Entry Level Cloud Support Jobs in Texas (NOW HIRING)

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.But the heartbeat of SHI is our employees - all 7,000 of them.If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job SummaryThe Cloud Adoption Specialist will drive cloud consumption growth and retention by maintaining expertise in core Public Cloud products and providing post-sales support. This role involves coordinating customer onboarding, offering insights into cost management, guiding foundational governance best practices, and developing relationships with internal and partner resources. The specialist will stay informed about new services and technologies, present at customer events, and serve as the point-of-contact for reactive post-sales activities.

Role Description

• Maintain a working knowledge of core Public Cloud products, programs, and operational processes

• Drive cloud consumption growth and retention of the existing customer base

• Perform general post-sales support in conjunction with cloud support resources

• Serve as the cloud platform point-of-contact for reactive post-sales cloud platform activities

• Coordinate customer onboarding and review of cloud management portals and consoles

• Provide custom cost reports, set up budgets and alerts, and offer insight into costs and potential savings

• Guide customers through foundational governance best practices for scalable cloud adoption

• Develop close relationships with sellers, internal resources, and cloud partner resources

• Stay educated on new services, technology, and programs from Public Cloud Partners

• Present at customer events and travel to market as needed

Behaviors and Competencies

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

• Empowering Others: Can provide constructive feedback and guidance to others, helping them to improve their skills and capabilities.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.

• Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic

• Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency - Basic

• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Basic

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

• Proficiency in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis - Basic

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 1-3 years of experience in a sales or sales support role

• Ability to travel to SHI, Partner, and Customer Events

• Willingness to obtain entry level public cloud (AWS, Azure, or GCP) certification within first 30 days of SHI employment

The estimated annual pay range for this position is $90,000 - $120,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status