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Entry Level Call Center Jobs in Detroit, MI (NOW HIRING)

Sedgwick

Care Team Representative

Southfield, MI · On-site

$14.25 - $18.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ... entrylevel #contactcenterrep Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

York Risk Services

Care Team Representative

Southfield, MI

$14.25 - $18.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ... entrylevel #contactcenterrep Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace. If ...

Sedgwick

Care Team Representative

Southfield, MI

$14.25 - $18.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ... entrylevel #contactcenterrep Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace. If ...

Sedgwick

Care Team Representative

Southfield, MI · On-site

$14.25 - $18.25/hr

... Entry-level, Care Team Representative Our teams thrive together! We collaborate in person and ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

StoryPoint Group

Sales Program

Macomb, MI · On-site

$35K - $48K/yr

This sales and leadership development position prepares entry level professionals for sales and ... Proficient in the call center and in-home visits * Continuous commitment to personal development ...

StoryPoint

Sales Program

Northville, MI · On-site

$35K - $47K/yr

This sales and leadership development position prepares entry level professionals for sales and ... Proficient in the call center and in-home visits * Continuous commitment to personal development ...

Laurus Home Care

Sales Program

Northville, MI · On-site

$34K - $47K/yr

This sales and leadership development position prepares entry level professionals for sales and ... Proficient in the call center and in-home visits * Continuous commitment to personal development ...

StoryPoint Group

Sales Program

Northville, MI · On-site

$34K - $47K/yr

This sales and leadership development position prepares entry level professionals for sales and ... Proficient in the call center and in-home visits * Continuous commitment to personal development ...

StoryPoint

Sales Program

Macomb, MI

$34K - $46K/yr

This sales and leadership development position prepares entry level professionals for sales and ... Proficient in the call center and in-home visits * Continuous commitment to personal development ...

loanDepot

Entry Level Sales - Recent Grad

Dearborn, MI · On-site

$15/hr

Call center sales experience is highly preferred * Location: Must be able to commute to Southfield, MI full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet ...

loanDepot

Entry Level Sales - Recent Grad

Plymouth, MI · On-site

$15/hr

Call center sales experience is highly preferred * Location: Must be able to commute to Southfield, MI full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet ...

loanDepot

Entry Level Sales - Recent Grad

Pontiac, MI · On-site

$15/hr

Call center sales experience is highly preferred * Location: Must be able to commute to Southfield, MI full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet ...

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All JobsCall Center JobsEntry Level Call Center JobsEntry Level Call Center Jobs in Detroit, MI

Entry Level Call Center information

See Detroit, MI salary details

$10

$17

$24

How much do entry level call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level call center in Detroit, MI is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is an entry level call center job?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What are the key skills and qualifications needed to thrive as an entry level call center representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are some common challenges faced by entry level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

Can I get an entry level call center job with no experience?

Entry level call center jobs typically do not require prior experience, making them accessible to applicants new to customer service roles. Basic skills such as communication, computer literacy, and a positive attitude are often sufficient, and training is usually provided on the job.

How do I become an entry level call center agent with no experience?

To become an entry level call center agent with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; applying to companies that hire entry-level candidates is also recommended.

Which entry level call centers pay the most?

Entry level call center positions typically offer higher pay in industries such as technology, finance, and healthcare, where specialized knowledge or certifications can lead to increased wages. Companies with larger customer service operations or those that require bilingual skills often pay more than standard roles. Factors like location, company size, and the complexity of the support provided also influence pay rates for entry level call center jobs.
More about Entry Level Call Center jobs

What are the most commonly searched types of Call Center jobs in Detroit, MI?

The most popular types of Call Center jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Entry Level Call Center jobs?

Cities near Detroit, MI with the most Entry Level Call Center job openings:

Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Detroit, MI as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

Care Team Representative

Sedgwick

Southfield, MI • On-site

$14.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Sedgwick rating

7.6

Company rating: 7.6 out of 10

Based on 326 frontline employees who took The Breakroom Quiz

213th of 311 rated insurance

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Care Team Representative
Entry-level, Care Team Representative
Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you'll need to live near one of our dynamic Centers of Excellence📍 Southfield, MI: 300 Galleria Officentre, Southfield MI 48034
✨ What we offer:
  • A stable, consistent work environment-both in-office and virtual
  • A comprehensive training program to help you support employees and customers from some of the world's most respected brands
  • A dedicated mentor and manager to guide you every step of your career journey
  • Career development and promotional opportunities as you take on new responsibilities
  • A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

Your next big opportunity starts here-are you ready to join us?
See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX
Learn more about our Care Team: Care Team (ceros.com)
PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Acts as primary liaison with callers from multiple client accounts within a shared services environment.
  • Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
  • Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
  • Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
  • Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  • Enters verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system.
  • Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
  • Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  • Performs other duties as assigned.

QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills & Knowledge
  • Excellent verbal and written communication skills
  • PC literate, including Microsoft Office products, Windows environment
  • Must meet minimum typing requirements
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to multi task in fast paced environment
  • Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
  • Ability to work in a team environment and/or independently
  • Ability to meet or exceed Performance Competencies
  • Ability to meet all attendance expectations

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 17.85). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
#entrylevel
#contactcenterrep
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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