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Entry Level Application Support Jobs in Quebec (NOW HIRING)

We look forward to receiving your application! Apply now. Profile With the following skills and ... We welcome both entry-level candidates and those with several years of experience. The role can ...

We look forward to receiving your application! Apply now. Profile With the following skills and ... We welcome both entry-level candidates and those with several years of experience. The role can ...

Seeking Fulfillment in your Work This is the entry level position. The Production Packaging ... Assurer l'application des pratiques de travail securitaires en portant les equipements de ...

Seeking Fulfillment in your Work This is the entry level position. The Production Packaging ... Assurer l'application des pratiques de travail securitaires en portant les equipements de ...

Seeking Fulfillment in your Work This is the entry level position. The Production Packaging ... Assurer l'application des pratiques de travail securitaires en portant les equipements de ...

Seeking Fulfillment in your Work This is the entry level position. The Production Packaging ... Assurer l'application des pratiques de travail securitaires en portant les equipements de ...

Seeking Fulfillment in your Work This is the entry level position. The Production Packaging ... Assurer l'application des pratiques de travail securitaires en portant les equipements de ...

Support the organization by verifying vendor addresses and entering them into the accounting system ... We know everyone's needs are different, if you require accommodation during the application process ...

Support the organization by verifying vendor addresses and entering them into the accounting system ... We know everyone's needs are different, if you require accommodation during the application process ...

Support the organization by verifying vendor addresses and entering them into the accounting system ... We know everyone's needs are different, if you require accommodation during the application process ...

Support the design and maintenance of DynamoDB data models and other application data structures ... or entry-level professional experience. * Foundational proficiency in Python for backend ...

Entry Level Application Support information

What are Entry Level Application Support roles?

Entry Level Application Support roles are positions designed for individuals who assist users and clients with software applications, often serving as the first point of contact for troubleshooting and resolving technical issues. These roles typically involve monitoring application performance, responding to support tickets or calls, and escalating complex issues to higher-level teams. Entry-level application support staff often work closely with both technical and non-technical users, helping ensure software runs smoothly and efficiently. No extensive prior experience is usually required, though familiarity with basic IT concepts and strong communication skills are important.

What are some common challenges faced by entry level application support specialists and how can they be addressed?

Entry level application support specialists often encounter challenges such as troubleshooting unfamiliar software issues, balancing multiple support tickets, and communicating technical solutions to non-technical users. To address these, it's important to develop strong problem-solving skills, learn effective time management, and practice clear, patient communication. Many teams provide structured training and mentorship, and collaborating closely with more experienced colleagues can help new hires quickly build confidence and technical expertise.

What are the key skills and qualifications needed to thrive as an Entry Level Application Support specialist, and why are they important?

To thrive as an Entry Level Application Support specialist, you need a basic understanding of software applications, troubleshooting, and general IT knowledge, usually supported by a relevant degree or coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic SQL or scripting skills is often required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users and collaborating with team members. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth operation of supported applications.

What is the difference between Entry Level Application Support vs Help Desk Technician?

AspectEntry Level Application SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications like CompTIA A+High school diploma; often similar certifications like CompTIA A+
Work EnvironmentSupporting specific applications, troubleshooting software issues, often within IT teamsProviding technical support to end-users, handling hardware/software problems, often in call centers or on-site
Employer & Industry UsageCommon in tech companies, corporate IT departments, software firmsWidely used across various industries including healthcare, finance, and retail

Entry Level Application Support and Help Desk Technician roles share similar entry requirements and work environments, focusing on troubleshooting and supporting users. However, Application Support often specializes in specific software or applications, while Help Desk roles tend to handle a broader range of hardware and software issues for end-users.

What are the most commonly searched types of Application Support jobs in Quebec? The most popular types of Application Support jobs in Quebec are:
What are popular job titles related to Entry Level Application Support jobs in Quebec? For Entry Level Application Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Entry Level Application Support jobs in Quebec look for? The top searched job categories for Entry Level Application Support jobs in Quebec are:

CA$26.56 - CA$34.86/hr

Other

Posted 10 days ago


Job description

Job Description

Programmer - Data Analyst I

Are you a person with a knack for maintaining a high standard of data quality & accuracy? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!  

The Programmer - Data Analyst I is responsible for supporting the development, maintenance and monitoring of innovative solution and automated business processes. Working in a highly dynamic technical environment, this entry-level position contributes to the development and maintenanceprocessesthat support business operations. The rolemay alsoincludemonitoring, troubleshooting, and supporting business processes and integrations across platforms such as IBM Sterling B2B, Snowflake, Workday, Appian, and related systems. The incumbent willassistin delivering reliable data solutions, ensuring data quality, and supporting daily operational processes while developing technical and business knowledge. 

What does your typical day look like?

  • Participate in the analysis, design and development of solutions in an effort to interface data or to drive business automations and decision making.
  • Produce design documentation of the solution based on the requirements as defined by the requestor, business analyst and subject matter expert.
  • Work closely with Business Analysts and other team members to both develop detailed specification documents with clear deliverables and timelines, and to ensure timely completion of deliverables.
  • Communicate to team members with efficiency and accuracy any progress and/or delays. Engage in outside-the-box thinking to provide high value-of-service to clients.
  • Develop and maintain SQL Stored Procedures that drive business through our core applications using SSMS.
  • Develop and maintain SSIS and IBM Sterling B2B processes to drive file exchange with clients and Vendors.
  • Develop and maintain reports that provide the business with operational data and analytics that influence decision making or business planning and auditing.
  • Participate in daily application support meetings.
  • Participate in the investigation related to product issues identified by the business or team members.
  • Monitor business process activity with a focus on building resilience.
  • Provide quick resolutions to issues in an effort to deliver effective customer service.

What skills and experience are we looking for?

  • Bachelor's degree in computer scienceorequivalent or equivalent with 1 to 3 years of related work experience;
  • Working knowledge of ETL concepts. 
  • Familiarity with X12 (ANSI ASC X12) a widely used Electronic Data Interchange (EDI) standard. 
  • Intermediate-level knowledge and skill with SQL products (SSMS, SSIS, SSRS). 
  • Focused on service delivery and/or service oriented. 
  • Strong verbal and written communication skills (French and English);
  • Strong analytical and problem-solving skills;
  • Strong interpersonal skills;
  • Team-oriented, adaptable, innovative thinker, flexible, and positive; 
  • Customer-service oriented.

When you apply: 

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you
  • Global Excel offers more than a position;
  • We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
  • A professional future with opportunities for development, growth, and advancement; 
  • RRSP Match program;
  • Financial assistance to employees who wish to continue their education;
  • Work/life balance, health and wellness initiatives including an excellent EAP program;
  • Employee engagement programs that focus on fitness, food, and fun;
  • Windsor, Ontario Candidates: base hourly salary scale ($26.56/hour - $34.86/hour). Relevant candidate experience considered;
  • Other locations, salary to be discussed based on geographic differential.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: 

Employment Type: OTHER